Gamdom Casino - Печалбите на играчите се забавят от Gamdom.

I am filing this complaint because Gamdom has been withholding my winnings for more than 20 days without any explanation or meaningful communication.

I decided to play on Gamdom after watching well-known streamers such as Baka Prase and Lux27, who streamed and played on the site. Seeing them play there gave me the impression that Gamdom was a legitimate and trustworthy casino. Based on that trust, on 05.06.2026 at 09:42 I made a deposit to my Gamdom account. However, when I later attempted to withdraw my winnings, I was told that Verification Level 3 (proof of funds) was required before my withdrawal could be processed.

I cooperated fully and promptly with all verification requests:

1. ID verification — submitted and approved instantly

2. Address verification — submitted and approved instantly

3. Proof of funds — submitted over 20 days ago and still pending with no update

Since submitting my proof of funds documents, I have received no respons from their side they are always telling me that it can take few days to couple of days, no explanation for the delay, and no timeline for when the review will be completed. I have contacted Gamdom support by email multiple times, and my messages are being ignored or answered with generic responses that resolve nothing.

For comparison, I have played on other casinos such as Stake and have never experienced anything like this — withdrawals were processed without my money being held hostage to an endless verification process. This makes Gamdom's behavior stand out even more.

I have also read numerous reports on both AskGamblers and Casino Guru from other players describing the exact same pattern: Gamdom approving basic KYC quickly, then holding player funds indefinitely at the "proof of funds" stage without explanation and without responding to emails. This appears to be a recurring practice, not an isolated incident, and it makes me genuinely worried about the safety of my funds.

A reasonable KYC/AML review should not take more than a few business days once documents are submitted. Twenty or more days of silence is not a verification process — it is withholding a player's money without justification.

I am requesting the following:

1. Immediate completion of my proof of funds review, or a clear written explanation of exactly what is missing or insufficient in my documents

2. Processing and payment of my full withdrawal of 3193.17$

3. A direct response from Gamdom to my emails

I have fulfilled every requirement asked of me and simply want to receive my money. I am happy to provide screenshots of my deposit confirmation, the verification screens, my submitted documents, and my unanswered emails to support this complaint.

Thank you for your assistance in resolving this matter.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• What specific proof of funds documentation did you submit, and when was it submitted?
• Have you received any direct responses from Gamdom regarding your proof of funds documents after the initial submission?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Dear Zhivko1111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru