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On 20. 8. 2026, I requested a withdrawal of CZK 10,000 from the FunBet online casino. The withdrawal has not yet been processed or paid out. I have repeatedly contacted FunBet customer support, but I still only receive a response that the withdrawal is in the queue and that the financial department has been urged. I was not given a specific reason for the delay or a date when the money will be paid out. I am asking for help in resolving this situation and paying out the CZK 10,000.

Dne 20. 8. 2026 jsem u online kasina FunBet požádala o výběr částky 10 000 Kč. Výběr dosud nebyl zpracován ani vyplacen. Opakovaně jsem kontaktovala zákaznickou podporu FunBet, ale stále dostávám pouze odpověď, že výběr je ve frontě a že finanční oddělení bylo urgováno. Nebyl mi sdělen konkrétní důvod zpoždění ani termín, kdy budou peníze vyplaceny. Žádám o pomoc s vyřešením této situace a vyplacením částky 10 000 Kč.

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Dear Lucie2026,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Lucie2026,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Jean,

unfortunately, I still have not received my withdrawal of CZK 10,000. I requested the withdrawal on August 20, 2026, and it is still pending. FunBet keeps telling me that the matter is being handled by their financial department, but they have not provided me with any specific date when the money will be paid.

Thank you for your help.

I’m sorry to hear your withdrawals haven't been processed. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you very much in advance for your reply.