Funbet Casino - Играчът все още не е получил своята печалба.

Well, it's pretty much what everyone's complaining about, and I've seen on several forums that they're not paying out. I've been trying to withdraw since October 26, 2025, and haven't received any response. The withdrawal hasn't even been approved. I've seen people who have been dealing with this problem for months, and I wanted to report the situation. I hope a solution can be found because it's a significant amount of money lost and "scammed" by the casino. I've attached a screenshot of when I made the withdrawal.

Pues nada, es un poco de lo que se queja todo el mundo y ya he visto en varios foros que no pagan. Llevo desde el dia 26/10/2025 que hice el retiro sin ninguna respuesta. Ni si quiera esta aprobada la retirada. He visto gente que ya lleva meses con el problema y queria denunciar la situación. Espero que se pueda llegar a una solución porque es una cantidad alta de dinero perdido y "estafado" por el casino. Adjunto captura de cuando hice la retirada.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Elpelusa72,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Anyway, given the reviews this casino has, it seems like a scam and I won't be getting my money back. The last complaint I saw was from someone who had the same problem as me. I don't understand how these kinds of casinos are legal and still scam people, but oh well. They told me there was no need to verify anything, which is what they usually tell everyone. Even so, I'll wait 14 days and contact you again. Thanks!

De todas formas visto lo visto en las críticas que tiene el casino, parece una estafa de casino y no recibiré el dinero. Porque la ultima queja es de una persona que le pasa lo mismo que yo. No entiendo como este tipo de casinos son legales y siguen estafando pero bueno Me comentaron que no hacia falta verificar nada, por cierto, como le suelen decir a todo el mundo. Aun asi, esperaré 14 días y vuelvo a contactar con ustedes. Gracias!

I see you're not replying. I'm updating with more screenshots.

Here are the screenshots of the new withdrawal, now by bank transfer (since it wouldn't let me use my own card that I deposited with). There are also screenshots of the "excuse" they came up with for not paying me.

Veo que no contestais. Actualizo con mas capturas.

ahi teneis las capturas tanto de el nuevo retiro, ahora por transferencia (ya que con mi propia tarjeta que desposité no me ha dejado). Tambien estan la capturas de la "excusa" que se inventaron para no pagarme

It seems I'm not receiving any help from you. Days are passing and my problem remains unresolved.

Por lo que veo no recibo ayuda vuestra. Van pasando los dias y mi problema sigue sin resolverse.

Dear Elpelusa72,  

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns. 

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

FunBet team.

It's clear you tried to scam me. But I won't stop until I file a complaint or get my money back. I requested a withdrawal on October 26, 2025, and on November 3, 2025, you attempted to collect payment from my bank instead of receiving the money. I have screenshots of conversations with the bank confirming the attempted collection. Shame on you.

A la vista esta el intento de estafa que habeis querido hacerme. Pero no pararé hasta denunciar o que se me devuelva mi dinero. Solicite un retiro el dia 26/10/2025 y el dia 03/11/2025 me haceis un intento de cobro a mi banco en vez de recibir el dinero. Tengo capturas de conversaciones con el banco y de que es verdad el intento de cobro. Que vergüenza

Dear Elpelusa72,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Elpelusa72,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila