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I've been fighting to withdraw my 500 euros for more than 2 weeks, and they keep giving me excuses, saying that my withdrawal is in the final stage, but they still don't credit me my funds. Every time I contact them, they tell me the same thing.

Llevo peleando mi retiro de 500 euros ya mas de 2 semanas, y siguen dándome excusas de que, mi retiro esta en la ultima fase del retiro, así no ingresándome mi beneficio, y siempre que me comunico con ellos me dicen lo mismo

Dear edgarcrespo09, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear edgarcrespo09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.