FatPirate Casino - Тегленията на играчите се забавят в очакване на потвърждение.

I have been waiting since October the 27th for my withdrawals to be completed (3 withdrawals per 500 EUR each). I still have 1313.20 EUR left in my balance at FatPirate. My account was not verified but I have received 3 payments in the past for a total of 1440 EUR. This time they requested from me that I upload some documents through their verification page and I did so last Friday (November the 7th) and I am still waiting for some response from the casino. I hope you can help me resolve this issue, thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FatPirate Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which documents you were asked to provide to the casino?
• Could you please list which documents you provided during the verification process?
• Have you achieved your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello! To answer your questions: documents requested from me were ID document photo; selfie; selfie + document in hand + fatpirate.com opened on a device in the selfie; Mifinity wallet account information screenshots; Mifinity wallet transactions from 25th September to 25th October; I have provided everything.

My winnings are mixed, they come from a bonus and from real funds. I have completed all wagering requirements and currently my whole balance is in real funds, no bonus money left.

Dear 7ilen0

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Today 24th November 2025 I received the first payment of €500 via Mifinity wallet. €2536 left in my FatPirate account. I will close this complaint as Resolved once I get all my money out.

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear FatPirate Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Dear all,

We truly appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

FatPirate Team

Today November 28th I received the final payment from FatPirate and I can confirm the casino has paid out all of my balance. The process of verification took a bit long but in the end everything was ok and so far I am pleased with FatPirate and I would recommend them to Casino Guru users (the only downside is withdrawals can take up to a week but you will get paid). Thank you Romi and Casino Guru team, and also thanks to FatPirate.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear 7ilen0,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi