Donbet Casino - Депозитът на играча е загубен.

I deposited £200 and it was not credited to my account (Cboo). The payment was taken from my account, with absurd fees, and the merchant name was a company in Nigeria. This is straight up theft.

I contacted support who told me to wait 1 hour, which I did, still nothing.

I contacted support again after 1 hour who were unable to resolve the problem. I want a refund.

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Dear Heather123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean

I was hoping you’d help me get a quicker resolution by inviting the casino to explain what’s going on. As of right now, I am completely out of pocket.

Update. It’s now been 7 days and I’ve still not heard anything about the missing funds. Please can you put me in touch with the casino.

Dear Heather123,

I hope you are doing well. Could you kindly update us on whether your deposits have been successfully received or if there have been any new developments regarding your case?

If they have still not been settled, could you please forward your communication with the casino in relation to this issue? You can post screenshots here.

Additionally, could you please attach a screenshot showing the status of the transaction from your casino account?

Thank you for your patience and cooperation.

Hello, I have been in contact with Donbet and they are investigating the missing deposit.

Could you please update us on your missing deposits?

Has it been resolved? If not, please forward relevant correspondence between you and the casino to [email protected]? Or post screenshots here.

Last heard from them 5 days ago. It’s a joke

Still no response

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account showing the missing deposit
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is [email protected]. Thank you for your patience and cooperation.

Dear Heather123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru