DivaSpin Casino - Тегленето на играча се забавя.

Hello! My withdrawal is pending for 2 weeks now. Support always answer me to wait:

Rest assured, your funds are absolutely safe, and our team is actively resolving this technical issue from the payment provider's side.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification or at least submitted any identity documents to the casino for KYC?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you select the same payment method for your withdrawal request as you previously used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi!

Have you made any successful withdrawals from this casino before?

No

Have you passed the full KYC verification or at least submitted any identity documents to the casino for KYC?

Not required at this time

What types of games did you play to accumulate the winnings you've been trying to withdraw?

Only slots

Did you select the same payment method for your withdrawal request as you previously used for depositing?

Yes

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear aolegf,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika