Dice Wise Casino - Акаунтът на играча е затворен.

Hi! I want to complain about this Casino because they don't do what I say.

I wrote in their Live chat that I wanted a refund but when I did, they closed my account for no reason.

They said I have a gambling addiction, yes I do, but I still have the right to a refund I think.

I have lost all my money at their Casino and I think what they are doing is fraud.

I feel really bad because of this.

I don't usually complain about casinos but now I'm very angry

and disappointed.

Hej! Jag vill klaga på detta Kasino för dom inte gör som jag säger.

Jag skrev i deras Live chatt att jag vill ha en återbetalning men när jag gjorde det så stängde dom mitt konto med utan anledning.

Dom sa att jag har spelmissbruk, ja det har jag men jag har fortfarande rätt till en återbetalning tycker jag.

Jag har förlorat alla mina pengar på deras Kasino och jag tycker att det är bedrägeri det dom håller på med.

Jag mår jättedåligt på grund av detta.

Jag brukar inte klaga på Kasinon men nu är jag väldigt arg

och besviken.

Dear SwordLink,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, could you please provide more details by answering the following questions:

• Can you provide any details about your communication regarding the refund request?
• Have you ever informed the casino of your gambling addiction and requested a closure of your account? If so, please specify when exactly it was and forward me the account closure request at [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi, I have told them that I want a refund because I have lost all my money and I feel really bad because of it.

They said we can't refund you because I deposited money and lost it.

Yes, when I said I had gambled away everything I had, they closed my account.

Hej, jag har sagt till dom att jag vill ha en återbetalning för att jag har förlorat alla mina pengar och jag mår jättedåligt på grund av det.

Dom har sagt vi kan inte återbetala dig för att jag har satt in pengar och förlorat dom.

Ja när jag sa att jag har spelat bort allt jag har så stängde dom ner mitt konto.

Thank you for the additional information.

We’re very sorry to hear how this situation has affected you, and we appreciate you taking the time to speak openly about your struggles.

Please understand that we do our best to help players in cases where a gambling problem was properly reported to the casino before further deposits or gameplay took place. In such situations, we can often advocate for refunds of deposits made after a self-exclusion request or after disclosing a gambling addiction.

However, based on your own description, it seems that the casino was not aware of your gambling problem before you lost your funds through regular gameplay. You mentioned your situation only after the losses occurred, at which point the casino responded by closing your account—likely as a protective measure.

While we understand this is very upsetting, we must clarify that the casino’s decision not to issue a refund in this context aligns with standard industry practices and does not indicate fraudulent behavior.

We encourage you to seek support from a professional organization if you’re struggling with gambling. You're not alone, and there are resources available to help you through this.

We wish you all the best moving forward.

Best regards,

Veronika

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.