Dafabet Casino - Тегленето на играча е забавено поради преглед на акаунта.

Dear Casino Guru Complaints Team,

I am writing to submit a formal complaint against Dafabet regarding an unjustified restriction on my withdrawals and an indefinite account review that has frozen my legitimate funds.

Below is the exact timeline of the issue:

July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 15, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 15, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

I would like to emphasize two crucial facts regarding my account:

No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

I kindly request Casino Guru’s assistance in mediating this matter. I urge Dafabet to immediately conclude this "review," restore my withdrawal access, and release my funds.

Thank you very much for your time and assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear me1718s,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you access your casino account?
• Did you pass the KYC (Know Your Customer) verification before your withdrawals were blocked?
• Could you please advise how long you were a player at the casino?
• Please clarify how much real balance remains in your account.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

1 I can log in to the account. 2 I believe I registered my account about six months ago. I completed the KYC process during my first withdrawal. 3 About six months 4 The account balance is RMB 56,591.

Dear me1718s,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana, ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear me1718s,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Dafabet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hi Casino Guru,

Upon checking, the player already submitted withdrawal transactions and successfully processed. May I confirm with the player if there's still any issue with his withdrawal transactions?

Dear Dafabet Casino,

Thank you for the update.

Dear me1718s,

We kindly request that you keep us informed of any issues that may arise during your withdrawal process. Additionally, please notify us when you receive the payment from the casino. We greatly appreciate your continued assistance and support.

Dear me1718s,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru