Dafabet Casino - Тегленето на играча е забавено и документите по сметката са в процес на преглед.

Hello CasinoGuru Team,

I am filing this complaint against Dafabet regarding my long-pending withdrawal and unfair verification delay.

My Account Details:

Username: V*********

Withdrawal Details:

Amount: ₹38,500

Transaction Date: 22 September 2025

Transaction ID: 465506909

From: Dafa Sports

To: Cozeni

Status: Stuck as Pending since 22/09/2025

I submitted my High-Level Verification documents on 20 September 2025. The system shows:

> "Your document(s) have been submitted and we are currently reviewing them."

Since then, my documents are continuously shown as under review for more than 80 days, and I have received no update.

❗ Problem 1:

Dafabet keeps sending me emails asking for "alternative documents," but I cannot upload anything because the old document set is still locked in ‘under review’ status.

There is no option to remove, replace, or upload new files.

❗ Problem 2:

Two more withdrawals (19/11/2025 & 03/12/2025) were declined, and no reason has been provided.

❗ Problem 3:

The standard withdrawal timeframe is 1–4 banking days, but my withdrawal is stuck for months without any transparency.

❗ My Attempts to Resolve:

I contacted their live chat multiple times.

I emailed support, but only received automated responses.

My account still shows documents under review, and support keeps repeating the same message.

They are not enabling the upload option nor completing the verification.

❗ Why I need CasinoGuru’s help:

Dafabet is knowingly delaying my verification and withdrawal.

The platform gives contradictory messages:

Publicly on email → "Upload alternative documents."

Inside account → "Documents still under review."

This makes it impossible for me to comply.

I request CasinoGuru to please intervene and help me get:

1. Immediate verification completion

3. Clear explanation for declining my later withdrawals

4. Access to upload alternative documents if required

I am ready to provide any additional documents directly to CasinoGuru staff if needed.

Thank you for your help.

Regards,

Vinod (Username: V********)

India

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If anything seems suspicious, contact us directly.

Stay safe.

Dear Vinodz12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

Dear Katarina,

Thank you for your response.

Here are the details you requested:

1. Which documents I already submitted and when:

I submitted the required High-Level Verification documents on 20 September 2025.

The documents I uploaded were:

Aadhar Card (Front Side)

Selfie holding Aadhar Card (Front Side)

Selfie holding Aadhar Card (Back Side)

Since the upload on 20 September, the documents have remained under review with no update from Dafabet.

2. When did I send the last document?

My last submission was on 20 September 2025.

After that, Dafabet asked me to upload "alternative documents," but the upload option is not available because the current documents are still locked in "under review" status.

So I am unable to provide additional documents even though I am fully willing to comply.

3. Which games I focused on:

I only used sports betting (Dafa Sports).

I did not play slots, live casino, or other casino games.

4. Exact date of initial verification request:

Dafabet requested High-Level Verification on 19 September 2025, and I submitted all documents the next day, 20 September 2025.

---

❗ Additional clarification:

The main issue is that Dafabet continues to send emails requesting "alternative documents," but the system won’t allow me to upload anything because:

> "Your document(s) have been submitted and are currently under review."

This has been the same message for over 80+ days.

Because of this, I cannot comply or progress with verification, and my withdrawal of ₹38,500 (requested on 22 September 2025) remains unprocessed.

I kindly request CasinoGuru’s assistance to:

1. Get Dafabet to complete the verification review

2. Or unlock the system so I can upload alternative documents

3. Ensure my pending withdrawal is processed without further delay

Thank you very much for your help.

Kind regards,

Vinodz12

Hi Vinodz12,

We have already coordinated with the relevant department regarding your concern. We will provide you with an update once we receive their feedback. We apologize for the inconvenience and thank you for your understanding.

Hi Vinodz12,

Kindly re-upload the required documents, as the upload option has now been enabled. Thank you.

I have now again uploaded the document kindly do the needful now .

Here is the proof of document uploaded complete

@ katarina and @dafabet casino representative my problem is still un- resolved Kindly do needful it has been 4 days again when I upload the document

Dear Dafabet Casino,

Thank you for your responses and participation..

Have you received the documents needed for this verification, please?

Is there any update regarding this case, please?

Looking forward to your reply.

Katarina

Hi Vinodz12 and Casino Guru,

Follow up sent to our relevant department. We will update you once we received their feedback. Thank you.

Hi Vinodz12,

According to our relevant team, no docs have been received on their side.

Dear Katarina,

Thank you for your continued follow-up.

I would like to clearly and factually correct Dafabet’s latest statement, as it is incorrect and misleading on a public platform.

✅ FACT 1: Documents WERE uploaded on 09 December 2025

I successfully uploaded my verification documents on 09 December 2025, and immediately after upload, Dafabet’s own system displayed the following notification:

> "Your document(s) have been submitted and we are currently reviewing them."

(Date shown: 09/12/2025)

This message is still visible in my account, and I have already shared screenshots as proof.

❌ FACT 2: Dafabet’s public claim is false

Despite this, Dafabet has publicly stated here:

> "According to our relevant team, no documents have been received."

This statement is factually false, because:

The system itself confirms document submission

The documents remain in "under review" status

The upload section is locked, which only happens after successful submission

If no documents were received, the system would not show "under review", nor would uploads be blocked.

⚠️ FACT 3: Direct consequence of Dafabet’s inaction

Because Dafabet did not process the documents uploaded on 09 December 2025:

My withdrawal on 09 December 2025 (₹38,985) was declined

Earlier withdrawals on 03 December and 19 November were also declined

I was forced to place a fresh withdrawal on 16 December 2025, which is now pending while documents still show "under review"

So the delays and declined withdrawals are entirely due to Dafabet’s failure to process verification, not due to any non-cooperation from my side.

🔍 Core contradiction that must be addressed

Dafabet must now clearly explain one single version of truth:

If documents were not received, why does the system show "under review" since 09 December?

If documents were received, why is Dafabet denying this publicly and not completing verification?

Both statements cannot be true.

📌 My clear position

I have cooperated fully and in good faith.

I am ready to re-upload documents immediately if Dafabet:

Unlocks the verification module, or

Clearly states what exact document is missing and where to upload it

At present, I am being blocked by Dafabet’s own system and then blamed for non-submission.

🙏 Request to CasinoGuru

I respectfully request CasinoGuru to:

1. Ask Dafabet to acknowledge the 09 December document submission

2. Stop contradictory statements on a public ADR platform

3. Complete verification without further delay

4. Ensure my pending withdrawals are processed fairly

My funds have been withheld for an unreasonable period despite full compliance.

Thank you for your assistance.

Kind regards,

Vinodz12

I not understood the reason of world leading company making false claim on public platform

Hi Vinodz12,

Following up to our relevant team.

Hi Vinodz12,

As per our relevant team, please be advised that you need to upload another type of government issued ID (front & back) and a photo of yourself holding it via MyAccount page.

I just uploaded another document kindly do the needful

Hi Vinodz12,

Escalated to our relevant department. We will update you once we received their feedback. Thank you.

Hi Vinodz12,

Kindly be advised that, as per our relevant department, you are requested to upload a different type of ID and complete HLV, other than Aadhaar or PAN. Thank you.

I have uploaded driving licence as additional documents.kindly do needful to process the withdrawal

@dafabet casino and @katarina.d kindly do the needful to approve my documents . I have uploaded my documents.my old pending withdrawal is cancelled by dafabet without any reason

Hi Vinodz12,

The relevant department has been informed. We will update you once we receive their feedback. Thank you.

Dear Dafabet Casino,

thank you for your messages.

We await your update.

Dear Vinodz12,

thank you for the replies and for your patience.

Still waiting for your response @dafabet representative

Hi Vinodz12,

Follow up sent to the relevant department. We will update you once we received their feedback. Thank you.

Still no update how many years you will take to verify my account

Hi Vinodz12,

As per our relevant department, kindly upload a clear photo of yourself holding your ID next to your face, showing both the front and back sides. The image must remain clear when zoomed.

Dear Dafabet Casino,

thank you for your messages.

Dear Vinodz12,

have you submitted the required documents?

Is there any update?

Dear Vinodz12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru