Dafabet Casino - Изтеглянето се бави.

I took a withdrawal of around 39000 from dafabet on 21 jan,

It shows the transaction is succesful in the cashier, yet the money is not credited to my indian bank account.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear saurav6,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear saurav6,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

So i complained to dafabet regulator, GCB and post that complain-i recieved a mail from dafabet payments team this time asking for proof of bank statement ,so that they can verify the money is not credited,and further investigate.Hoping that this would solve my problem now, Any advice from you.

Also please let me know, once the payments team have intervened, and they have assigned me an ticket no, how much time will it take them to credit my money into my account?

Dear saurav6,

Thank you for the update.

To help me review the situation more accurately, could you please share screenshots showing the withdrawal transaction from your Dafabet account, where the status appears as successful?

You may either post the screenshots directly here in the complaint thread or send them by email to [email protected], whichever is more convenient for you.

Once I have these details, I will be able to follow up on the case more effectively.

Thank you very much for your cooperation.

Karla

Dear saurav6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru