Craze Play Casino - Акаунтът на играча остава достъпен въпреки забраната.

Hello, despite the Oasis ban, I am still able to log in and deposit at crazeplay.com. Unfortunately, I have deposited and lost over 2000 euros, even though I had myself banned 2 years ago. Can I request a refund of the deposited money?

Hallo trotz Oasis sperre kann ich bei crazeplay.com mich immernoch einloggen und einzahlen…ich habe leider über 2000 euro eingezahlt und verspielt obwohl ich mich sperren lassen hatte vor 2 jahren…kann ich das eingezahlte geld zurück verlangen?

Dear Sefa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Craze Play Casino.

Please note the casino is licensed under Kahnawake https://casino.guru/licensing-authorities/kahnawake-license

Oasis on the other hand is a self-exclusion scheme for casinos licensed under the German license.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your account in the casino currently blocked?
• Have you informed the casino about your gambling problems directly? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, my account in the casino is not blocked... I have often written to them via live chat that I am actually blocked via Oasis... despite speaking German, they did not want to understand me or pretended to... they also simply rejected several of my withdrawals on the grounds that I had claimed a bonus when I deposited, even though that was not the case... I had played with pure cash... if they do not have a license from Germany, why can I play there?

Nein mein konto im casino ist nicht gesperrt… ich habe die über livechat oft geschrieben das ich eigentlich gesperrt bin über oasis…trotz deutscher sprache wollten die mich nicht verstehen oder haben so getan… die haben auch mehrere auszahlungen von mir einfach abgelehnt mit der begründung das ich beim einzahlen einen bonus beansprucht hätte obwohl es nicht der fall ist … hatte mit reinem cash guthaben gespielt…wenn die doch keinen lizenz aus deutschland haben wieso kann ich dort spielen?

You can close the case

Sie können den fall schließen

If they don't pay me back my money I will go to my lawyer and take legal action

Wenb die mir mein geld nicht zurück zahlen werde ich zum meinen anwalt gehen und rechtliche schritte einleiten

Now they have blocked my casino account simply blocked

Jetzt haben die noch mein casinokonto gesperrt einfach gesperrt

I apologize for the late reply.

Please note online casinos with licenses other than German license or unlicensed online casinos accept players from Germany. In such casinos in order to protect yourself from further play, you'll need to request a self-exclusion due to gambling problems.

Citing from the casino's responsible section: https://www.crazeplay.com/responsible-gaming

Permanent Self-Exclusion

If your gambling has become a problem, or if friends and family have expressed concern, we recommend contacting us to request a Permanent self-exclusion please contact us via live chat or email [email protected]

Further Self Exclusion options can be found by visiting the Kahnawáke Gaming Commission

Please let me know whether you need further assistance or wish to close the case.

Dear Sefa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I had done that before but they hadn't responded... And several withdrawals were rejected that I supposedly won with a bonus even though I was playing with a pure cash deposit...

Das hatte ich vorher gemacht aberfue hatten nicht darauf reagiert…. Und es wurden auch mehrere auszahlungen abgelehnt was ich angeblich mit bonus gewonnen haben soll obwohl ich mit reinen cash einzahlung gespielt habe…

Dear Sefa,

If you wish to continue with the complaint kindly forward your original requests for self-exclusion in the casino or any other supporting evidence to my email at [email protected] confirming your claims.

I'll await your reply.

Dear Sefa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Regrettably, the player has not responded to our messages and inquiries. Therefore, we cannot proceed with further investigation and have no alternative but to dismiss this complaint. The player can reopen this complaint after submitting the requested information to [email protected]