Cosmobet Casino - Играчът иска възстановяване на сумата поради проблеми с депозита.

I would like to receive a refund from the casino for my deposit-withdrawals. In a 7 day span, i am down £1044.26.

I have a gambling problem and have all the relevant blocks in place such as gamban and also a block on my debit card for gambling. However i was still able to deposit via my bank.

I think had they have done the correct KYC i would have not been able to deposit on the site and would like to demand a refund for the dofference.

Dear joshymarriott,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with CosmobetCasino.

Unfortunately, there isn’t written that all your casino account will be self-excluded if you did request it in some local exclusion provider.

Could you please advise if you have requested a self-exclusion from Cosmobet Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Hi,

I had no directly requested a self exclusion from Cosmobet.

I just think that had they done proper KYC they would have known. I also beloeve that there should be sometrhing in place when a casino can see a person depositing so many times in a short space of time.

Thanks

Dear joshymarriott,

Unfortunately, nothing can be done in this case. You have to request for exclusion directly in the casino you wish to be excluded in.

I would advise to do it in every single casino one by one if you are having gambling problems.

Is there anything else we could assist you with?

Regards,

Nick

Dear joshymarriott,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.