Cosmo Casino - Играчът предлага невалиден лиценз.

There is no valid license for Germany, and that is also brought to court.

Für Deutschland gibt es keine gültige Lizenz, und das wird auch vor Gericht gebracht.

Dear Stefan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator resolving players’ disputes. We have no authority to enforce legality of rules.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

It's Casino Cosmos (Rewards Casino)

I have already written to the legal department several times but of course got no answer.

Es handelt sich um Casino Cosmos (Rewards Casino)

Habe auch schon mehrfach an die Rechtsabteilung geschrieben aber natürlich keine Antwort bekommen.

Well, I almost thought so, but there are also other sides to good. Would like to know who rated the casinos at all. Would they rate those who also play it would probably not make it over a point, but almost all of them on the Internet at 10. Strange or ????

Na ja habe ich mir fast gedacht, aber gut gibt auch noch andere Seiten. Würde gerne mal wissen wer überhaupt die Casinos bewertet. Würden die bewerten die auch spielen würde es wohl kein einziges über einen Punkt schaffen, aber im Internet alle fast alle auf 10. Komisch oder????

A rascal who thinks badly that there is in fact no valid license for online casinos in Germany is not mentioned here at all. Should every player google it.

There are also ways to get your lost money back. Because only few have won.

Ein Schelm der böses denkt, das es faktisch keine gültige Lizenz für Online Casino in Deutschland gibt wird hier mit keinen Wort erwähnt. Sollte mal jeder Spieler nach googeln.

Auch das es Möglichkeiten gibt sein verlorenes Geld wieder zurück zu fordern. Weil gewonnen werden die wenigsten haben.

I'm not sure I understand completely. Is there anything we could try to help you with?

Yes

1. I have been waiting for an answer from the legal department for almost 2 weeks.

2. I want all transactions (deposits)

Since my first deposit in early 2019, preferably as a PDF

Ja

1. Aktuell warte ich seit knapp 2Wochen auf eine Antwort der Rechtsabteilung.

2. Möchte ich alle Transaktionen ( Einzahlungen)

seit meiner ersten Einzahlung Anfang 2019 am besten als PDF

Hello Stefan,

I’m sure you understand that I don’t work for Cosmo Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you.

Do I understand correctly that you've requested your cashier history from the casino? Is in it available in your account?

Yes, but only for the last 12 months

Ja aber nur die letzten 12 Monate

Thank you very much, Stefan, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck but please bear in mind, that casino is not obligated to keep track of your lifetime cashier history. In other words, if the casino won't be able to provide a complete list of your deposits since early 2019, we can't punish them. Thank you in advance for your understanding.

Hello Stefan!

From now on, I will take care of your complaint. I would like to ask Cosmo Casino to join this discussion and help us with the player's request.

Hi Stefan

Unfortunately I'm not able to post details here.

Could you please send me an email to [email protected] with all the details of exactly what you are requesting so I can have the right department tend to it.

Thanks.

Today I turned to the email address reported.

Let's see what comes out.

Habe mich heute an die gemeldete Email Adresse gewandt.

Mal sehen was raus kommt.

Thanks Stefan.

I have sent it over to the department who needs to take care of it. You should expect a reply shortly.

Cheers

Thank you

I'm curious to see what will be called in brief.

Danke

Dah bin ich mal gespannt, was in Kürze heißt.

Hello Stefan!

Are there any news with your communication with the casino?

Hi

Of course not, unfortunately neither the banking department nor the legal department got in touch with me. Have been waiting for almost 3 weeks now.

Only the lawyer will help.

Hallo

Natürlich nicht, leider hat sich weder die Bankabteilung noch die Rechtsabteilung bei mir gemeldet. Warte jetzt dann schon seit fast 3 Wochen.

Da wird nur noch der Rechtsanwalt helfen.

Since Cosmo Casino representatives are "not able to post details here" I would like to once again ask Cosmo Casino to pursue the communication with the player, as they promised in their entries.

Hi Martin

I have sent a follow up to the relevant department, however this issue is now out of my hands.

As Petronela mentioned above, Casino Guru does not deal with complaints related to licensing regulations and policies, and as I have mentioned, I am not able to discuss details here, so the player will need to wait for the relevant department to respond.

Cheers

Wait till I go black!

This is customer-friendly with a workload of 5 minutes.

Warten bis ich schwarz werde!

Das ist kundenfreundlich bei einem Arbeitsaufwand von 5 Minuten.

Hello Stefan!

As described above by Cosmo Casino representatives, the relevant department's turn to get the requested information to you. We are not able to help you further in this situation right now.

I will extend the timer by 7 days for you, within this time frame, you can inform us on any outcome. I hope your issue will be resolved soon.

Unfortunately, the casino is not interested or wants to sit it out. Not a single answer despite repeated inquiries. And that for more than 3 weeks

Leider hat das Casino kein Interesse bzw möchte das aussitzen. Keine einzige Antwort trotz mehrfacher Nachfrage. Und das seit mehr als 3 Wochen

Hello all!

I would like to ask Cosmo Casino representatives, what is their status on providing the player his deposit history?

And now????

Und jetzt????

I would like to remind Cosmo Casino's representatives, that the player's request is only to provide him with his deposit history.

We would like to ask Cosmo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint.

Super

I have sent another reminder to the relevant department.

There is nothing more I can do unfortunately.

Hi

Yes, I can already see that there is no point here.

I expect them to rate accordingly

fails. I will collect the necessary information about my bank statements and then forward it to my lawyer. Should I be successful with the lawsuit from which I assume Germany.

I make sure to read it everywhere so that such casinos run out of air.

Hallo

Ja ich sehe schon das bringt hier nichts.

Ich erwarte von ihnen das die Bewertung dementsprechend

ausfällt. Ich werde die nötigen Informationen über meine Kontoauszüge zusammen tragen, und dann an meinen Rechtsanwalt weiter leiten. Sollte ich erfolgreich mit der Klage sein wovon ich ihn Deutschland ausgehe.

Sorge Ich dafür das es überall zu lesen ist, damit solchen Casinos die Luft ausgeht.

Hello Stefan!

Unfortunately, we are not able to further help you with your request. I'd like to repeat what my colleague Petronela described earlier, the casinos are not obliged to keep track of the player's deposits, therefore Cosmo Casino will not be punished with any black points for this complaint and we are forced to reject it.