Club Player Casino - Играчът все още не е получил своята печалба.

They say my withdrawal is not allowed because I used 2 free promotions....well they should not allow a free promotion to be used that they are gonna say u can't get ur withdrawal I made it through the playthrough n now there scamming

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Dear Shoen1083,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No there saying there not giving it to me at all

They say they are not going to pay it so why we gotta wait 12 days

I’m sorry to hear about your problem.

I have checked the general bonus rules and this is what I found:

Players may not redeem multiple free bonuses consecutively without at least one real money deposit of $30+ USD between them unless the bonus offered specifically states otherwise.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Was your account, including the payment method, fully verified?
• Did you make any deposit to this casino (before, during, or after completing the two bonuses)?
• Were you able to complete the wagering requirement for both bonuses?

Thank you in advance for your reply.

Dear Shoen1083,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru