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The casino doesn't count my 800 euros, you don't get any information and you are just kidding. Please ask the casino, thank you, this is pure fraud, I have fulfilled everything and played through the 10,000 euros wager, so I wanted to pay out the 800 euros for 3 weeks Machining

Das casino zählt meine 800 euro nicht aus man bekommt keine Infos und wird nur verarscht bitte um Nachfrage bei dem Casino danke das ist reiner Betrug ich hab alles erfüllt und die 10000 euro wager durchgespielt also wolte ich die 800 euro auszahlen seit 3 wochen steht da in Bearbeitung

Dear Johann,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Do I understand correctly that your winnings have been accumulated purely from a No Deposit bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Do I understand correctly that your winnings have been accumulated purely from a No Deposit bonus? Thank you.

No, I loaded 50 euros then had a bonus that I implemented in full at the end of the wager I wanted to pay out, but it takes forever I canceled the payout and then put 300 into the payout and see if the 300 will be paid out

Nein ich habe 50 Euro aufgeladen hatte dann einen Bonus den hab ich komplett umgesetzt am ende wie der wager durch war wolte ich auszahlen das dauert aber ewig ich hab die Auszahlung dann storniert und 300 in die Auszahlung gegeben mal schauen ob die 300 ausgezahlt werden

So everything is right so it would be paid the bonus would be completely wagered and I am completely verified as I said now it's about 300 euros the casino said it takes up to 21 days I don't know that either

Also alles richtig so es würde ei gezahlt der Bonus würde komplett gewagert und ich bin komplett verifiziert wie gesagt jetzt geht es um 300 Euro das casino sagte es dauert bis zu 21 Tagen das kenne ich so auch nicht

I fully understand your frustration, Johann. However, I will set the timer for additional 8 days and if there’s no development by Monday the week after, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Johann,

Have there been any developments since our last conversation?

Dear Johann,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.