CBet Casino - Играчът е изправен пред конфискувани средства и закриване на акаунта.

I am writing this detailed public complaint to expose the predatory and fraudulent practices of the online gambling site CBET cbet.gg. My case is not an isolated glitch; it is a deliberate and calculated scam known as grefunding—where an operator accepts your deposits, allows you to build a balance, and then invents a security pretext to permanently block your account and confiscate all funds.(proof on attached screenshots)

What Happened The Grefunding Script

1. Easy Deposits, No Problems: I deposited my own money without issue, betting mostly on sports. Over time, I managed to build my balance through winnings to R38,000 South African Rand approximately 2,200 USD. This money was not just for play; I had immediate plans to use it to settle pressing personal debts that have been a significant burden.(proof in screenshots attached)

2. The Withdrawal Trigger: The moment I attempted to access my winnings, the problems began. My account was suddenly and permanently blocked without warning or explanation.(proof in screenshots attached)

3. The Complete Shutdown: I was locked out completely—unable to log in, withdraw, or even speak to live support from my account. Their live chat is the only form of contact, as they NEVER respond to emails, even after explicitly promising to do so.

4. The Standard Lie: When I finally contacted support from a new device, I was given the canned, fraudulent response: For security reasons, your account has been permanently blocked... our security team will send you a detailed explanation via email. This email, of course, never exists. It is a stall tactic designed to frustrate victims into giving up.(proof in screenshots attach­ed(­con­ver­sation with Lucia))

This is a Global Business Model Built on Exploitation:

CBET,and many offshore casinos like it, operate on a simple formula:

· Global Reach, Zero Accountability: They happily accept players from around the world—Europe, North America, Africa—because they are licensed in jurisdictions like Curaçao with weak consumer protection.

· Preying on the Vulnerable: However, they are particularly predatory towards players in regions like Africa, South America, and parts of Asia. They exploit the fact that we have fewer reputable gambling commissions or legal avenues to fight back, betting that the cost and complexity will silence us. They rely on victims not knowing what grefunding is or how to expose it.

· The Universal Risk: Do not be fooled if you are from a first-world country. This is their standard procedure for any player who wins a substantial amount. Your location does not protect you from this scam; it only changes how hard you can fight back.

My Demand and The Purpose of This Post:

CBET is holding R38,000 of my money hostage.This is not bonus abuse or a security measure—it is theft.

· To CBET: Your actions are documented and publicly exposed. The evidence of your grefunding scam is now permanently attached to your brand name across multiple platforms.

· To All Players: DO NOT DEPOSIT HERE. If they did this to me, they will do it to you. Search for CBET scam or CBET withdrawal problems and you will find this and other stories.

· A Direct Offer to CBET: This complaint and all associated posts will remain active and be updated across every platform for as long as my money is withheld. If you reverse this fraudulent confiscation and allow me to withdraw my R38,000, I will promptly return to these threads, update them to reflect a resolved outcome, and acknowledge the settlement. As long as you are reading this, it means you have chosen theft over integrity.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Have you accumulated your winnings with sports bets only?

Have you accumulated your winnings with or without a bonus?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes I had already submitted and passed the kyc document application, I didn't use the bonus...matter fact I never use bonuses to avoid complications I only bet on sports and rarely bet on esport if it's popular games I know, and yes I've made a few withdrawals with smaller amounts which is why I trusted them with the growing accumulated income amount...but apparently some other people have had the same issue as me where they could withdraw initially but failed as the amounts grew and the fact that some of those issues went unsolved is scary.

Hello Sibonelo21,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok I'll wait for Veronika to get back, thanks for the update...hope she can really help with this

Dear Sibonelo21,

Unfortunately, I regret to inform you that since CBet Casino has a long-standing record of non-cooperation, with 69 complaints already closed under our "No Reaction Policy", we are forced to close your complaint as Unresolved.

Despite repeated attempts from our side to engage with the casino and mediate this issue, CBet has failed to respond or cooperate in any meaningful way.

I fully understand that this is not a satisfactory outcome for you. However, unresolved complaints directly impact the casino’s overall rating on our website. In many cases, this reputational impact is the only factor that eventually motivates such casinos to reconsider their approach.

Regrettably, ignoring mediation efforts appears to be a common practice of CBet. We have made numerous attempts to contact them in the past—via email, live chat, and affiliate or partner channels—but these efforts have consistently failed as the number of complaints has grown. Based on our experience, we must strongly recommend staying away from this casino.

Should the casino decide to cooperate at any point in the future, they are free to reopen this complaint, and we will be willing to review the case again.

I wish I could be of more help in this situation.

Best regards,

Veronika

Casino.Guru