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Good evening, several times that I play I make small wins but I never manage to get the money, because these gentlemen tell me that the payments department takes from 3 to 5 days to credit the winnings, I still have not seen anything, this time the win and a little more consistent. Please intervene and see how to solve the problem.

Buonasera , a diverse volte che gioco faccio delle piccole vincite ma non riesco mai ad ottenere i soldi , perche questi signori mi dicono che il reparto pagamenti prende dai 3 ai 5 giorni per accreditare le vincite , io ancora non ho visto nulla , stavolta la vincita e un pò più consistente Vi prego di intervenire e vedere di risolvere il problema .

Dear Agostino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that you currently have a pending withdrawal? Could you please clarify when exactly you requested it?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Agostino,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.