Casino Midas - Акаунтът на играча беше отворен отново без съгласие.

Hello, a few months ago I filed a complaint against Casinomidas for letting me open a gambling account since I am registered in the General Registry of Access Prohibitions to Gambling, losing a lot of money, in the end a few months ago I decided to close that gambling account because I went bankrupt playing at that casino, since the account was closed I stopped playing at that casino and my life began to change, but a few weeks ago on August 5th Casinomidas sent me an email again with a welcome bonus of 300 euros, since I told them not to send me any more emails, I replied to the email they sent me on August 5th that my account was closed and that I couldn't play, but without my permission they reopened the gambling account for me and I fell back into gambling again, I want to recover my money lost at that casino. Thank you very much

Hola, hace unos meses puse una queja hacia el Casinomidas por dejarme abrir una cuenta de juego ya que estoy registrado en el Registro General de Interdicciones de Acceso al Juego, perdiendo muchísimo dinero, al final hace unos meses decidí cerrar esa cuenta de juego porque me arruine jugando en ese casino, ya que la cuenta estaba cerrada dejé de jugar en ese casino y mi vida empezó a cambiar, pero hace unas semanas el día 5 de agosto el Casinomidas me volvió a mandar un email con un bono de bienvenida de 300 euros,ya que le dije que no me mandase mas correos, les conteste al correo que me enviaron el día 5 de agosto que tenía la cuenta cerrada y que no podía jugar, pero sin mi permiso ellos me volvieron abrir la cuenta de juego y volví a caer otra vez en jugar, quiero recuperar mi dinero perdido en ese casino. Muchas gracias

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Midas.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Could you please share your self-exclusion requests sent to the casino that led to your account being closed? Have you disclosed your gambling issues at any point to the casino? Please share the information with my email at [email protected]
• Could you please advise when the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently open, I would recommend that you send another self-exclusion request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Casino Midas Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomás, I sent you the emails with all the tests, thank you.

Hola Tomás, te enviado los correos con todas las pruebas gracias

Thanks for your reply and for the information you uploaded.

• Have you sent another self-exclusion request to the casino according to the template I suggested?
• Was your player's account closed as a result?
• Could you please explain when the discussion between you and the live chat agent 'Dunia' took place? (date)

Looking forward to your reply.

Hi Tomas, I have sent another self-exclusion request to the casino, but I have not received any response yet.

The date of my conversation with Dunia was August 15, but before that I also had a few attempts to speak with the manager but he was never available to speak with him.

Hola Tomás, si he enviado otra solicitud de autoexclusion al casino,de momento no he recibido ninguna respuesta

La fecha de mi conversación con Dunia fue el 15 de agosto, pero antes también tuve unos intentos en hablar con el gerente pero nunca estaba disponible para hablar con el

Hello danmariansandu,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok, I hope my case is resolved and that I get my deposit back. I trust that Tomás will do everything possible to resolve this case. Thank you very much.

Ok,espero que mi caso se resuelva y que me devuelvan el dinero depositado, confío que Tomás hará todo lo posible para solucionar este caso, muchas gracias

Thanks for your patience.

• Did the casino respond to your refund request?
• Did the casino close your account since your last reply?

Hi Tomás, after a few days without receiving a response from Casinomidas, the casino finally closed my account, but I'm sure that in a few months they will send me emails with bonuses to play there again, and with the refund they told me that they would not give it back to me because it was not their fault, when the casino account was reopened for me by the manager Sergio, who to this day I have not been able to speak to him since the day he sent me the email with the welcome bonus. The only thing I want is for them to return the 1500 euros deposited and I do not want to know anything about that casino. Regards

Hola Tomás, después de unos días sin recibir una respuesta del Casinomidas al final el casino me cerró la cuenta, pero estoy seguro que de aqui a unos meses me volverán a enviar emails con bonos para volver a jugar allí,y con el reembolso me dijeron que no me lo devolvían porque no culpa de ellos, cuando la cuenta del casino me la volvió abrir el tal gerente Sergio que hasta el día de hoy no he podido hablar con el desde el día que me envió el email con el bono de bienvenida. Lo único que quiero es que me devuelvan los 1500 euros depositados y no quiero saber nada de ese casino.un saludo

Thanks for the update, and for your patience.

I went over the information you provided to me and in your previous complaint submissions.

When it comes to online casinos not licensed in your home country, we believe such casinos still need to offer a mechanism of self-exclusion due to gambling problems.

Online casinos should close your account and prevent you from further gambling if you let them know about your gambling problems

Based on the information you shared so far, your account was closed in February after threatening legal action and gambling problems were mentioned only after you filed a complaint here.

• Were you allowed to deposit between the time you informed the casino about your gambling problems in your self-exclusion request and the time your account was closed?

Looking forward to your reply.

Hi Tomas, when I spoke to them about my gambling problems before closing my account in February, I still had deposits and all they did was offer me bonuses to keep playing, until I got to the point where I lost everything, and when I say everything, I mean everything, I lost my partner, I lost my house, I can say that I went bankrupt, and after my lawyer and complaints to the civil guard in February, they closed my account, and I told them not to send me promotions or benefits by email or SMS. So recently they sent me emails again with bonuses to get me back into gambling, and that's what happened. As I mentioned in previous messages, right now all I want is to recover the money I deposited last time at that casino and not know anything about them. I just hope you can help me recover that money. I've had a bad time and I'm going through a hard time starting over from scratch. Thank you very much, I'm waiting for a quick solution.

Buenas Tomás, cuando hable con ellos de mis problemas con el juego antes de cerrar la cuenta de juego en febrero, aun segui depositado y lo único que hacían era ofrecerme bonificaciones para seguir jugando, hasta que llegue en el punto que perdí todo, y cuando digo todo es todo, perdí a mi pareja, perdí mi casa,puedo decir que me arruine,y después de mi abogado y denuncias a la guardia civil en febrero me cerraron la cuenta,y les dije que no me mandén de promociones, beneficios por email o sms, total que hace poco me volvieron a mandar email con bonificaciones para volver a caer en jugar y eso es lo que pasó, como te comenté en los mensajes anteriores ,ahora mismo lo único que quiero es recuperar el dinero depositado esta última vez en ese casino y no saber nada de ellos, solo espero que me ayudéis en recuperar ese dinero. Bastante mal lo he pasado y lo estoy pasando para volver a empezar de cero. Muchas gracias, estoy en la espera de una solución rápida

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Okay, thank you very much. I hope you have some positive news, as I've been waiting a long time for this case to be resolved. Thanks, best regards.

Ok ,muchas gracias, espero que tenga alguna noticia favorable, ya que llevo mucho tiempo esperando que se resolve este caso. Gracias un saludo

Dear danmariansandu,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Casino Midas to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Casino Midas,

Could you please provide a comprehensive explanation of this case, including the specific reasons why the player's account remained open despite multiple self-exclusion requests and explicit statements indicating a gambling problem?

Your detailed response is essential to ensure a fair, responsible, and transparent resolution of this matter.

Thank you in advance for your cooperation and timely reply.

Best regards,

Kubo

Hello Kubo, nice to meet you, so far there hasn't been any news, and I hope that Casinomidas doesn't send me emails with bonuses or anything again. I don't want to know anything about those scoundrels, I just want and ask for the money deposited when they reopened my account the last time to be returned to me and nothing more.

Hola Kubo, encantado de conocerte, hasta el momento no habido ninguna novedad, y espero que el Casinomidas no me vuelva a mandar correos con bonificaciones ni nada no quiero saber nada de esos sinvergüenzas, solo quiero y pido que se me devuelva el dinero depositados cuando me volvieron abrir la cuenta la última vez y nada más

I have been waiting for my money back for a long time. I tried to resolve this matter amicably with the manager who reopened my account, but I did not receive any response from him, he did not answer me either by chat or by email. On top of that, Casinomidas mindas already knew about my gambling problem the first time I asked for my account to be closed, so I lost everything. Even so, knowing my gambling problem, after about 3 months they reopened it for me with a 300 euro bonus so that I would fall back into gambling and that is what happened. I played and deposited again until I lost my money again in that casino when my life had begun to be a normal life after the years I had been playing at Casinomidas. I told them that I was registered in the General Registry of Access Prohibitions to Gambling and even so they send me emails again with bonuses to play there again, as if to say that it is not their fault. I am determined to do whatever it takes to recover my losses in that casino. Greetings.

Llevo mucho tiempo esperando que se me devuelva el dinero, intente en arreglar este asunto por via amistosa con el gerente que me reabrió la cuenta, pero no recibí de su parte ninguna respuesta, no me contestaba ni por chat ni por correos,encima el Casinomidas mindas ya sabía mi problema con el juego la primera vez que pedí que se me cierre la cuenta por lo perdí todo, aun así sabiendo mi problema con el juego a los 3 meses mas o menos me la volvieron abrir con un bono de 300 euros para que yo vuelva a caer en jugar y eso es lo que paso ,volví a jugar y depositar hasta que volví a perder mi dinero en ese casino cuando mi vida había empezado a ser una vida normal después de los años que llevaba jugando en el Casinomidas.les dije que estaba inscrito en el Registro General de Interdicciones de Acceso al Juego y aún así me vuelven a enviar emails con bonificaciones para volver a jugar allí, como para que digan que no es culpa de ellos, estoy decidido hacer lo que haga falta para recuperar las pérdida s en ese casino. Un saludo

Dear Mariano86,

We are truly sorry to hear about the difficulties you have experienced and we empathize with your situation. We understand how sensitive this matter is and regret that you feel disappointed.

According to our records, your account was opened on August 6th following your email request and was permanently closed on August 21st, During this period, you deposited a total of €2,465 and withdrew €2,010.

In line with responsible gaming policy We can issue a refund of the difference between the amounts. To proceed, we kindly ask you to contact us at [email protected] and confirm your bank details so we can start the procedure the refund promptly.

We confirm the account is closed with no possibility of reopening, and your contact details are barred from receiving further communication. However the VIP email address will remain available till the matter is solved 

Thank you for your understanding, and we wish you the very best.

Kind regards

Hello Casinomidas, first of all I made it clear in April when I asked the casino to close my account that I did not want to receive emails or bonuses or anything like that, which after 4 months the casino sent me an email with 300 euros in bonuses to play, I forwarded an email to the same email that the manager sent me telling him that my account was closed and that I could not play, the next day that account was opened without me saying that it would be opened, I have the email sent and I cannot be told that it is a lie and finally, I only ask for a refund of the 1500 euros deposited, because I deposited 1500 euros and lost them too, I do not see my winnings anywhere, that is the only thing I ask of you, I have lost enough thousands of euros in your casino that I have ruined myself during the years that I was playing in that casino, during that period of time from August 6 to 21 I did not have any winnings I deposited those 2000 euros that I earned again, so I could say that the losses are 4000 thousand euros, not what you say, so the only thing I ask is that you reimburse me the 1500 euros, nothing more, I don't want anything else, greetings

Hola Casinomidas, en primer lugar dejé claro en abril cuando pedí al casino que se me cierre la cuenta que no quería recibir ni correos ni bonificaciones ni nada de eso, cosa que a los 4 meses el casino me envio un email con 300 euros de bonificaciones para jugar ,reenvíe un email a ese mismo email que me lo mandó el dicho gerente diciéndole que tengo la cuenta cerrada y que no puedo jugar, al día siguiente esa cuenta se abrió sin que yo dijera que se me habrá, tengo el envío del correo y no se me puede decir que es mentira y por lo último ,yo solo pido el reembolso de los 1500 euros depositados, porque deposite 1500 euros los perdí, luego gane 2000 euros y los perdí también no veo en ningún sitio mi ganancia,es lo único que os pido ,ya bastantes miles de euros he perdido en vuestro casino que llegue a arruinarme durante los años que llevaba jugando en ese casino,yo durante ese periodo de tiempo del 6 al 21 de agosto no tuve ninguna ganancia por esos 2000 euros que gané los volvi a depositar otra vez ,así que las pérdidas podría decir que son de 4000 mil euros no lo que ustedes decís, entonces lo único que os pido es que me reembolsais los 1500 euros nada mas no quiero nada más, un saludo

Casinomidas, I have screenshots of the deposits made during that loss, I have the transactions from my bank account with all the deposits, I only ask that you return my deposited money and nothing else.

Casinomidas, tengo capturas de pantalla con los depósitos echos durante ese perdido, tengo las transacciones de mi cuenta bancaria con todo los depósitos,solo os pido que me devolváis mi dinero depositado y nada mas

I only ask and want this matter to end amicably and I ask for the refund of the money deposited, because I did not win anything. Regards

Solo pido y quiero que este asunto acabe vía amistosa y pido el reembolso del dinero depositado, porque yo no gané nada.un saludo

Casinomidas, I'm sending you an email with the bank details. I just hope the refund is what I told you because that's what I lost during the period I played at Casinomidas again. I'm not asking for anything more because, as I told you, I didn't win anything. I deposited those 2,000 euros you mentioned back into the casino. So, I'm asking you to return only what's mine. I hope you understand this time that I've lost quite a bit of money and I've had a tough time losing everything at the casino. Best regards.

Casinomidas os envío un email con los datos bancarios, solo espero que el reembolso sea el que os he dicho porque es lo que yo perdí en ese periodo que volví a jugar en el Casinomidas no pido nada mas porque como os dije no gané nada esos 2000 euros que ustedes decís los volví a depositar en el casino.asi que os pido que me devolváis solo lo que es mío. Espero que esta vez lo entendáis que bastantes dinero he perdido y bastante mal he pasado perdiendo todo en el casino. Un saludo

Hi Mariano86,

Thank you for your comment. After carefully reviewing the account history, our records show total withdrawals of €2010 and deposits of €2465 during the period the account was active. Based on this, the net losses amount to €455.

In line with our policy, we are able to offer this amount as reimbursement. While we understand your concerns, the claim of €4000 in losses does not match the documented figures.

We value the feedback provided and hope this explanation provides clarity. 

We will be awaiting your email to resolve the matter promptly.  

Best Regards.

Hello, the losses I have had over the years playing at the casino are thousands of euros, not 4000, those 4000 euros are damages to me personally, because because of the casino I went bankrupt, I lost my house, I lost everything, and when I started from scratch by closing the account in April, the casino screwed my life again by opening the account again, the only thing I have asked you for was the reimbursement of the 1500 euros deposited, which is my salary for a month of work, I have not asked for anything else, the 2010 euros that you say I played again in the casino so it is not any winnings of mine or anything like that, I see that you are always right, those of us who play our money in the casino are never right, I do not believe that the 1500 euros that I ask you to return to me makes you lose, because I never won in that Casinomidas, I played all the money there again, if you look at the transactions Based on the years I've been playing there, you'll see the losses and profits, which are in favor of the casino and not me. As I said, I'm not asking for an exaggerated amount, far from it. Just €1,500, which was my monthly salary. Regards.

Hola, las pérdidas que llevo durante los años jugando en el casino son de miles de euros no los 4000 ,esos 4000 euros son los daños hacia mi persona, porque por la culpa del casino me arruine, perdí mi casa ,perdí todo ,y cuando volví a empezar de cero cerrando la cuenta en abril el casino me volvió a joder la vida abriéndome la cuenta de nuevo, lo único que os h pedido ha sido el reembolso de los 1500 euros depositados que eso es mi nómina de un mes de trabajo, no he pedido nada mas,los 2010 euros que ustedes dices lo volví a jugar en el casino así que no es ninguna ganancia mía ni nada de eso,veo que siempre la razón la tenéis vosotros,los que nos jugamos el dinero en el casino nunca tenemos razón, no creo que los 1500 euros que os pido para devolverme a vosotros os hace perder, porque yo nunca gane en ese Casinomidas, todo el dinero lo volví a jugar allí, si mirar las transacciones echos durante los años jugando allí verás las pérdidas y las ganancias que son favorables al casino y no a mí,como dije no os pido un cantidad exagerada ni mucho menos, solo 1500 euros que deposite que era mi nómina de mes. Un saludo

The losses you're talking about are 4475 euros because I lost that money at the casino, I gambled that money at the casino, you do the math as you see fit, if you look at the account closely you'll see how that money ended up in the Casinomidas account and not mine, you can't tell me that the losses are 455 euros because that's not true, you know perfectly well that all that money was deposited at the casino, and if not I'll send you the bank statement with the transfers to Casinomidas. Don't try to fool me because I lost quite a few thousand euros at the casino. I'm just asking that you return the 1500 euros to me, and I want to end this matter now. Regards

Las pérdidas que ustedes dices son de 4475 euro porque ese dinero lo perdí en el casino,ese dinero lo jugué en el casino,la cuentas las hacéis como os interesa a vosotros, si miras bien la cuenta verás como ese dinero acabo en la cuenta del Casinomidas y no en la mía, no me puedes decir que las pérdidas son de 455 euro por eso no es verdad, sabéis perfectamente que ese dinero fue todo depositado en el casino, y sino os enviare el extracto bancario con las transferencias hacia el Casinomidas. No intentéis engañarme porque bastantes mils de euros perdi en el casino. Solo os pido que me devolváis los 1500 nada mas,y quiero acabar con este asunto ya .Un saludo

Hi Mariano86,

We’re truly sorry to hear that your experience with us did not meet your expectations. 

In line with our policy, we are able to refund the net losses that occurred after February 2025. This is the maximum compensation we can offer, and we regret that we are unable to go beyond this.

We appreciate your understanding and thank you for giving us the opportunity to clarify this matter.

We can also confirm we received your email with the details.

Hello, and what are my losses after February 2025? To clarify this matter and reach a final agreement. Regards.

Hola, y cuales son las pérdidas mias después febrero 2025?para dejar ya aclarado este asunto y llegar a un acuerdo definitivo.un saludo

The net losses incurred after February 2025 are not 455 euros, because I have taken the bank statement from February 2025 until today and the losses in Casinomidas are not 455 euros.

Las pérdidas netas ocurridas después de febrero 2025 no son de 455 euros,porque he sacado el extracto bancario desde febrero 2025 hasta el día de hoy y las pérdidas en el Casinomidas no son de 455 euros

Dear Mariano86,

Our records show that your account was active between 08/05/2025 and 21/08/2025. During this period, the total withdrawals amounted to €2,010, while deposits totaled €2,465. This results in a net loss of €455.

As stated previously, this is the resolution we are able to offer. We believe this provides a fair and final resolution.

If you wish to proceed kindly reply to the email sent as a reply to yours. 

But let's see, I see that you always want to get away with it, and the players who have lost everything can go to hell, I'm getting really pissed off with this whole thing now, the money that I lost in the casino in the period in which my account was reopened was 1500 euros which was my monthly salary and not what you guys are saying, I didn't make any profit, which I see you don't understand, I didn't win anything, the one who won was the casino and I see that you don't want to see that, only what interests you, I only ask that the 1500 that I deposited be returned to me, since I lost my house, I lost everything because of the casino, I don't think that 1500 euros is a big loss for the casino, you have already won several thousand euros behind my back, if you want I can send you the screenshots with the transactions from my bank account to the casino, stop saying that my losses are only 455 euros because that's a lie, fuck it's already worth it that we players always have to lose always. I have only asked you for a refund of the deposited money, 1500 euros nothing more, what you tell me is that I have deposited 2465 euros and I have withdrawn 2010 euros, that is not true, because I lost all that money in the casino, and I have proof that that was the case, I am pissed off that you always want to win, I have sent the documentation and emails to my lawyer to take care of this matter apart from the casino guru, I only ask for the refund of my 1500 euros and that this matter ends now, I do not think that this amount of money represents a loss to Casinomidas, you have won enough with me, I hope you understand once and for all and that this ends here or else I am willing to go wherever necessary, I only ask you to return the 1500 euros and close this matter now here. I await your response, greetings

Pero vamos a ver,que veo que siempre queréis salir con la vuestra y a los jugadores que han perdido todo que les den por el culo, que me estoy poniendo de mala ostia con este asunto ya,el dinero que yo perdí en el casino en ese periodo en cual se me reabrió la cuenta fue de 1500 euros que era mi nómina del mes y no lo que vosotros decís, que yo no obtuve ninguna ganancia que veo que no lo entendéis, yo no gané nada ,el que ganó fue el casino y veo que eso no lo queréis ver,solo lo que os interesa,yo solo pido que se me devuelva los 1500 qu deposité, ya que perdí mi casa ,perdí todo por la culpa del casino, no creo que eso 1500 euros al casino le supone una gran perdía, ya bastantes mile de euros habéis ganado a mi espalda,si queréis os envío las capturas de pantalla con las transacciones de mi cuenta bancaria hacia el casino, dejar de decir que mi pérdidas son solo de 455 euros porque eso es mentira, joder es que ya vale que siempre lo jugadores tenemos que salir perdiendo siempre. Solo os he pedido el reembolso del dinero depositado los 1500 euros nada más, lo que me decís que he depositado 2465 euros y he retirado 2010 euros eso no es así, porque todo ese dinero lo perdí en el casino, y tengo la prueba que eso fue así, estoy de mala ostia que siempre queréis ganar vosotros, he enviado la documentación y los email a mi abogado para que se encargue de este asunto a parte del casino guru, yo solo pido el reembolso de mis 1500 euros y que este asunto acabe ya resuelto ,no creo que esa cantidad de dinero al Casinomidas le supone una pérdida, bastante habéis ganado conmigo,espero que lo entendáis de una vez y que esto terminé aquí o sino estoy dispuesto ir donde haga falta ,solo os pido eso devolver los 1500 euros y cerrar este asunto ya aqui .espero vuestra respuesta un saludo

You'll tell me where my earnings are here, if they are all losses and deposits during that time, those are only a part of the transactions I make from my bank account to the casino account.

Ya me diréis donde están aqui mis ganancias, si son todas pérdidas y depósitos durante ese tiempo,esos solo una parte de las transacciones echo de mi cuenta bancaria hacia la cuenta del casino

Those 4475 euros are my losses during the time I started playing again when my account was reopened. All I ask is that you only return the 1500 euros to me, that money is my salary for a month of work. I'm not asking for anything more than that, and yet you tell me that my losses are 455 euros. I'm trying to resolve this matter amicably and leave this matter closed once and for all, but I see that Casinomidas wants to get away with it and that doesn't seem right or fair to me since you've won enough money with me. Greetings and I hope you understand now.

Esos 4475 euros son mis pérdidas durante el tiempo que volví a jugar cuando se me reabrió la cuenta, lo único que pido es que solo se me devuelvan los 1500 euros que ese dinero es mi nómina de un mes de trabajo.no pido nada mas que eso, y aún así me decís que mis pérdidas son de 455 euros, intento que este asunto se arreglé por vía amistosa y dejar este asunto cerrado ya para una vez, pero veo que el Casinomidas quiere salir con lo suyo y eso no me parece correcto ni justo ya que bastantes dinero habéis ganado conmigo. Un saludo y espero que lo entendáis ya

I'm waiting for a response from Casinomidas to clarify and close this matter, but I don't see any response.

Estoy esperando una respuesta del parte del Casinomidas para dejar aclarado y cerrado este asunto, pero no veo ninguna respuesta.

Dear Casino Midas,

Thank you for your clarifications regarding the player’s activity and money flow. According to my information, the player's account was previously closed in February 2025 due to a gambling problem. At that time, the player stated that he had registered with the Registro General de Interdicciones de Acceso al Juego (RGIAJ) - the Spanish self-exclusion system - and the account was closed accordingly.

Could you please clarify why the account was reopened just three months after this closure?

Thank you for your attention and cooperation.

Hello, the only thing I ask of Casinomidas mindas is that they return the money deposited during the period in which my account was reopened, in that period I deposited 1500 euros, I lost them, then I deposited again to recover the losses, I won 2000 euros but I deposited them again and lost them, the amount of 455 euros that Casinomidas wants to return to me is not the amount that I deposited and I have all the transactions saved, so the only thing I want is for them to return what is mine and leave this matter closed forever, I hope that this week this case is closed and I have my money in my bank account, because seen what we have seen Casinomidas is not to blame for anything, according to them, and we players always have to lose, I'm fed up, I've lost everything and I don't want to go through what I went through again, so Casinomidas I ask you this week to leave this case closed and clarified forever and have my money in my bank account. Greetings

Hola, lo único que le pido a Casinomidas mindas es que me devuelvan el dinero depositado del periodo que se me reabrió la cuenta, en ese peridos yo deposite 1500 euros,los perdí, luego volví a depositar para recuperar las pérdidas ,gane 2000 euros pero los volví a depositar y los perdí,la cantidad de 455 euros que Casinomidas me quiere devolver no es la cantidad que yo deposité y tengo todas las transacciones guardadas,entonces lo único que quiero es que se me devuelva lo que es mio y dejar éste asunto cerrado ya para siempre, espero que esta semana quede cerrado este caso y tener mi dinero en mi cuenta bancaria,porque visto lo visto el Casinomidas no tiene la culpa de nada, según ellos, y los jugadores siempre tenemos que perder,estoy harto, he perdido todo y no quiero volver a pasar por lo que he pasado, así que Casinomidas os pido que esta semana dejar este caso cerrado y aclarado para siempre y tener mi dinero en mi cuenta bancaria. Un saludo

Hello Casino Guru and Kubo, I am writing to close the case with Casinomidas. I have reached an agreement with them for the amount of 455 euros, which they offered me in previous messages. I am tired of this situation and I want the case closed now. Many thanks to Casino Guru for their help in this case. I hope that tomorrow Casinomidas will send me the money to my bank account. Regards.

Hola Casino Guru y Kubo os escribo para dejar cerrado el caso con el Casinomidas, he llegado a un acuerdo con ellos con la cantidad de 455 euros lo que me ofrecían en los mensajes anteriores, estoy cansado de esta situación y quiero cerrado ya el casó,muchas gracias al casino guru por su ayuda en este caso,espero que mañana el Casinomidas me haga llegar el dinero en mi cuenta bancaria.un saludo

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear danmariansandu,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kubo