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A payment of €400 via bank transfer has not been processed since August 21, 2026 (it has been stuck in step 2 since day 1).

Support response: After multiple inquiries and setting a deadline, only general standard emails are received without a specific date or reason.

Auszahlung von 400 € per Banküberweisung wird seit dem 21.08.2026 nicht bearbeitet (hängt in Schritt 2 seit Tag 1).

Support-Reaktion: Nach mehrfacher Nachfrage und Fristsetzung kommen nur allgemeine Standard-E-Mails ohne konkreten Termin oder Grund.

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Dear zuuvi_97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• If so, could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Hello,

I've made withdrawals quite a few times before. But that was a really long time ago; it never took more than three days. It was always problem-free. I'm still not getting any clear answers from Casino. I earned these winnings without using a bonus.

Hallo,

ich habe schon häufiger Auszahlungen vorgenommen. Das ist aber schon wirklich lange her, hat maximal 3 Tage gedauert.Das war immer problemlos. Ich bekomme von casinia weiterhin keine klaren Antworten. Die Gewinne habe ich ohne Bonus erzielt.

Thank you very much for your reply, zuuvi_97.

Please confirm whether your account is fully verified.

Could you please share screenshots of all relevant correspondence between you and the casino regarding withdrawal delays?

Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I understand this may take time, so I appreciate your assistance.

Dear zuuvi_97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.