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Good evening, I continuously have problems with this casino because they delay my withdrawals. I have requested a withdrawal of €500 since 19/10 and my request still hasn't been processed. I did not play with a bonus and have not been asked for verification.

Καλησπέρα σας, συνέχεια έχω πρόβλημα με αυτό το καζίνο καθώς καθυστερεί τις αναλήψεις μου. 500€ έχω ζητήσει ανάληψη από 19/10 και ακόμα δεν έχει επεξεργαστεί το αίτημα μου. Δεν έπαιξα με μπόνους και δεν μου έχει ζητηθεί ταυτοποίηση.

Dear Zoe1996,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Ok I'll wait but this is mind blowing when a casino says withdrawals take 3 business days they can't be kidding people. Another 3 days another 14 days. None of us players if they knew they would get their money in 10 or 14 business days would make a deposit

Εντάξει θα περιμένω, όμως αυτό είναι ψυχοφθόρο όταν ένα καζίνο λέει ότι οι αναλήψεις θέλουν 3 εργάσιμες μέρες δεν μπορεί να κοροϊδεύει τον κόσμο. Άλλο 3 μέρες άλλο 14 ημέρες. Κανένας παίκτης από εμάς αν ήξερε ότι τα λεφτά του θα τα πάρει σε 10 η 14 εργάσιμες δεν θα έκανε κατάθεση

It's been 9 days and they still haven't processed my withdrawal. Still same situation

Εχουμε φτάσει τις 9 μέρες και ακόμα δεν έχουν επεξεργαστεί την ανάληψη μου. Ακόμα ίδια κατάσταση

We hit 10 days today and still my withdrawal has not been processed. They tell me on live chat that there is a delay without knowing the reason. Thank you very much for your intervention.

Φτάσαμε τις 10 μέρες σήμερα και ακόμα η ανάληψη μου δεν έχει επεξεργαστεί. Μου λένε στη ζωντανή συνομιλία ότι υπάρχει καθυστέρηση χωρίς να ξέρουν τον λόγο. Παρακαλώ πολύ για την παρέμβαση σας.

Good evening. I don't know why you haven't answered me. No processing yet on my request 11 days today!

Καλησπέρα. Δεν ξέρω γιατί δεν μου έχετε απαντήσει. Καμία επεξεργασία ακόμα στο αίτημα μου 11 μέρες σήμερα!

I fully understand your frustration, Zoe1996. However, I will set the timer for an additional 2 days to allow the casino two full weeks to process the payment. If there’s no development by Saturday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Good evening today is day 13 and still no processing. Live chat Apologizes but no answer as to when I will receive my money

Καλησπέρα σήμερα 13η μέρα και ακόμα δεν έχει γίνει επεξεργασία. Το live chat Ζητάει συγνώμη αλλά καμία απάντηση για το πότε θα λάβω τα λεφτά μου

I just received my money. It might close the case

Μόλις έλαβα τα χρήματα μου. Μπορεί να κλείσει το περιστατικό

Dear Zoe1996,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru