Cashwin Casino - Проверката на играча се отхвърля многократно.

Good day, I hereby seek your assistance as I have sent numerous documents for verification, however, the casino simply rejects all of them. These documents are legal and within the timeframe. I have an amount in my account that I wish to withdraw, but it seems like they are doing everything they can to prevent it. They are asking for documents that have already been sent and they are not verifying my account....

Bom dia venho por este meio solicitar ajuda pois já mandei vários documentos para verificação mas simplesmente o casino recusa todos ....os ducumentos são legais e dentro do tempo limite .tenho um valor na conta que quero levantar e parece que fazem de tudo para não o fazer ....pedem ducumentos já enviados e não fazem verificação da conta ....

Hello Xanarony,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Xanarony,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.