CampoBet Casino - Тегленето на играча е задържано поради забавена проверка.

I made a standard deposit on the platform, and as requested, I sent my identification documents. The deadline they set for this has passed, and my account is still unable to make a withdrawal. I need urgent action! It's inconceivable for reputed casinos to operate in such a manner, virtually defrauding their customers in 2023. It seems their goal is to retain as much of your money as possible. Email and live chat are useless. I hope someone can help me out.

Fiz um Depósito normal na plataforma, e conforme haviam solicitado fiz o envio dos documentos de identificação, o prazo que eles colocam para fazer isso já passou e minha conta segue sem poder fazer um saque, Preciso de providências urgentes! Pois não é possível que em pleno 2023 haja casinos com tal reputação praticamente lesando os seus clientes, parece que o intuito deles é reter até o último dinheiro que você tem , email e chat ao vivo são inúteis, espero que alguem faça algo por mim

Dear gabrielzoito8, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Documents Provided:

National identification document (RG) photo front and back as per the terms requested.

Proof of Address: Telephone Service Account in my name with registered address.

Documents sent as requested on August 16, 2023.

Maximum verification period of 3 [Business] days as I was informed by the platform.

I was generically informed by Support to wait for the informed deadline

so far no return.

There is evidence that the documents have already been sent.

I sent attachments from the company's social networks that contain a conglomeration of complaints regarding the same "procedure" it seems to be a practice

I am respectfully already assisted by dozens of reputable casinos and I believe that the same Platform follows the terms in which I submitted and complies with it so I am open to sending any additional information and documentation and I ask you for assistance so that such Platform assumes with its customers responsibility for the use of its services.

Documentos Fornecidos:

Documento de identificação Nacional (RG) foto frente e verso conforme os termos solicitados.

Comprovante de Endereço: Conta de Serviço de Telefonia no meu nome constando o endereço cadastrado.

Documentos enviados conforme solicitado no dia 16 de Agosto de 2023.

Prazo de verificação máximo de 3 dias [Úteis] conforme foi me informado pela plataforma.

Fui informado genericamente pelo Suporte que aguarde o prazo informado

até agora nenhum retorno.

Está as provas que os documentos ja foram enviados .

Enviei os anexos das Redes sociais da empresa que consta um conglomerado de reclamações referentes ao mesmo "procedimento " parece uma prática

Respeitosamente já sou assido de dezenas de casinos respeitáveis e acredito que A mesma Plataforma siga os termos na qual submeti e cumpra com ele assim estou aberto para envio de qualquer informação adicional e documentação e peço a vocês assistência para que tal Plataforma assuma com seus clientes responsabilidade pelo uso de seus serviços.



Thank you for the files. Usually, we recommend players wait up to 14 days for their verification to be checked by the casino's relevant department. If your documents will not be verified on 30 August, please let me know and we will intervene. Thank you for your patience.

Understood, I'll be waiting until then, if nothing resolves I'll come back here thanks

Entendido, estarei aguardando até la, se nada resolver voltarei por aqui obrigado

Dear gabrielzoito8, have your documents been verified yet?

I have already used all my available balance on the platform and decided to close my account with the company permanently, I request the closure of the case with casino guru

Já utilizei todo o meu saldo disponível na plataforma e decidi por encerrar minha conta junto a empresa permanentemente, solícito o encerramento do caso junto so casino guru

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.