Cadoola Casino - Процесът на проверка на играча се забавя.

Hello i have problem with verification of my account they refusing and canceled my bank statement but I send everything correct i don't know where is problem i contact them because I also send my screenshot from bit coin deposit and also pack statement from account i make deposit and second where i make withdrawal isend email but don't get answer and again canceled

Dear sebastianbalik22,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cadoola Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you used your bank account to deposit at the casino?
• Is your deposit among the transactions listed on the bank statement you provided to the casino?
• Are you able to check the verification status of your document in your player profile?
• Is verifying the payment method the only obstacle in completing verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes i used my bank account to make deposit yes my deposit is among bank statment I provide yes im available to check verification status and yes all another thing get accepted only bank statement thank u for helping

I have question is possible u can ask casino to join conversation maybe it will be quicker to solve this problem because I sow on forum also here they don't reply for more people via email thank u

Thank you very much, sebastianbalik22, for providing the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear sebastianbalik22, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Cadoola Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal request and when sebastianbalik22 can expect it to be processed from your side. Additionally, clarify if you have received and reviewed the player's bank statement.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email [email protected].

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello my account still don't get verified after bank statement get accepted they ask me about my ip i say im from poland but currently im in Austria on holiday using wifi after this is don't get reply for this email but they ask me again for bank statement it's feel like this verification takes forever is already 1 month

Dear sebastianbalik22,

We sincerely apologies for your experience and the delay. 

We kindly request you to please allow us some more time so we can check this for you and quickly try to help you in this situation.

We will give you an update at the earliest as possible.

Thank you sebastianbalik22 and Natalia, for being so patient with us! We really appreciate it.

Best regards,

Cadoola team.

Hello finally some reply now is again pending my verification of my account zen that I make deposit u ask me from 16.01.25 to 06.03.25 I send u all documents I was using wise I send u bank statement in pdf form but I say is not everything visible so I send also proof of transaction I contact with wise and they provide documents like this i send u email but u never reply the verification is now pending 1.5 months

Dear sebastianbalik22,

We are checking your case and we assure you, we will give you an update as earliest as possible.

Once again. Thank you for your time and patience.

Best regards,

Cadoola team.

Ok sure I'm waiting for update thank you

Thank you for your response, Cadoola Casino. I'll extend the timer for another week for you. Hopefully, we'll hear some updates within this timeframe.

Dear sebastianbalik22,

As per checking with the relevant team, we kindly request you to please upload all the requested documents, so we can proceed with the verification of your account. 

You should be able to find the requested documents from your verification tab in your profile.

We kindly suggest you to please upload your bank statement in a PDF format, via verification tab from your profile and please make sure you have not edited or modified the bank statement. Please make sure all the transactions are visible. Please upload the PDF as it is. Thank you!

Waiting for your update!

Best regards,

Cadoola team.

upload every document at 20.03 bank statement i talk also via live chat and they say then gonna send this to kyc department I have print screen from all conversations plus this is not 1 st time when they don't send documents also u never reply for email all documents I send on my profile i also explain everything so I don't understand where is problem? And everything is in pdf form grom top ups from wise to charge my zen account ³

not talking to each other and not passing information between each other as you promise

like I say all upload qt 20.03.25 so why u say u dont see documents all in pdf form oryginal from bank from 16.01.25/06.03.25 plus bank transaction because babk statement from wise is like that I already experienced everything

Plus nothing is modified everything is oryginal is still pending so how is possible u dont see documents? I send them already 20.03.25

I contact yesterday cadoola on live chat and they say this look strange because they see documents that I upload before and they apologize i say them then why u txt here u dont see documents they say they gonna fix this and they apologize i get informed that everything gonna be check by Friday and everything can be stressful for me they understand. Of course because all the time is some mistakes and now is 1,5 month and my account is not verified

Dear Cadoola Casino, please check the last messages from the player. According to sebastianbalik22, he uploaded the requested document a few days ago. Please, confirm if it has been reviewed already.

Hello my account get verified and they start withdrawal my money thank u casino guru for help

Dear sebastianbalik22,

We feel there is some misunderstanding,

As we checked with the relevant team we have not received any documents yet. Please upload the requested documents if you have any issue with uploading the documents please take a screenshot of the error message and let us know so we can help you accordingly.

Until, the verification of your account is not completed we cannot proceed further.

Therefore, kindly request you to please check the verification tab and upload the requested documents.

We are still waiting for you to upload your documents.

Best regards,

Cadoola team.

I think u check wrong u verified my account like 6 days ago they confirmed also via live chat ... u already make 3 withdrawal. What is wrong and why u have false information? Again u make mistakes... over and over

Yes is misunderstanding from your side because u chek wrong my account get verified

Dear sebastianbalik22, can you please specify if the 3 withdrawals you mentioned were already processed? Did you receive them?

Dear sebastianbalik22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes they verified my account and start withdrawal my money everything good thank u for help

Dear sebastianbalik22,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru