Bruce Bet Casino - Полски играч, изправен пред неопределен проблем.

Dear popil6226,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bruce Bet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Dear popil6226,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have been trying to withdraw my winnings for a month, every withdrawal attempt ends in failure

Próbuję wypłacić wygraną od miesiąca, każda próba wypłaty kończy się niepowodzeniem

technical support is constantly slow and they don't even work on it and that's all

техпідтримка постійно гаваріатно дно і теж ані працюють над цим і наетом все

I have already tried all options of conclusion nothing works

я вже спробував усі варіанти висновку ніщо не працює

1. that's what they require, it's normal, I understand the passport and card, but the rest of the points

1. ось що вони вимагає це нормально я розумію там паспорт та карту але решта пунктів

Dear popil6226,

These are all standard verification requirements. In short, you need to provide an evidence of your income, bills that prove that your telephone number belongs to you and an utility bill showing your address matching with the ID you provided to them.

Dear popil6226,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.