Boomerang Casino - Сметката на играча остава отворена въпреки искането за закриване.

Good evening, I had previously asked to close my account due to gambling problems but it was reopened very easily after my simple request. I am now asking for the account to be closed for at least 3 months from the time of my umpteenth request but instead of closing it they send me bonuses and transfers. I ask for your help

Thank you

Buonasera ,avevo chiesto in precedenza di chiudermi il conto per problemi con il gioco d azzardo ma viene riaperto in modo molto semplice dopo una mia semplice richiesta .Chiedo adesso la chiusura del conto per almeno 3 mesi dal momento della mia ennesima richiesta ma loro anziche chiuderlo mi inviamno bonus e targiversano .Vi chiedo il vostro aiuto

grazie

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear darino718,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

"Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts."

To better understand your case, could you please clarify a few points?

• Did you also try to contact support through the mentioned email regarding your self-exclusion?
• Could you please send me a copy of your self-exclusion request at [email protected]?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Good morning, as you indicated, I sent an email to the address you provided for the self-exclusion request. I would like to point out that my account is still active today and I even received a 400% bonus on a possible deposit.

Best regards

buongiorno come da Lei indicato mandato un e.mail all indirizzo da Lei fornito per la richiesta di autoesclusione ,tendo a precisare che il mio conto e' ancora attivo ad oggi e ho addirittura ricevuto un bonus del 400% su un eventuale deposito

Cordiali saluti

Dear darino718,

Thank you for the update.

Could you please send me a copy of the email in which you requested self-exclusion from the casino?

Additionally, please provide any communication you have had with the casino regarding your gambling problem, as well as any other evidence supporting your case.

You can send the relevant evidence to me at [email protected].

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear darino718,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru