Blitz-bet Casino - Играчът вярва, че изтеглянето се бави.

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Dear Juanfran8296,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much. I'll keep you updated on any news I receive from the casino and will let you know how everything goes. I hope everything can be resolved because I desperately need that money. They can't treat people this way. First, they register on the website where you can clearly select Spain as your country. Then they let you deposit and play for days. If you don't win, nobody says anything and they let you keep spending money, but the moment it's time for them to pay out, the problems begin. I had no idea that Spain was restricted, and I think they should have denied my registration from the start. So, I'm requesting a full refund of the money I've won and am currently processing.

Thank you very much in advance!

And thank you so much for the great work you do!

Muchas gracias estaré al tanto de las novedades que me den desde el mismo casino y ya os informaré en ese plazo de cómo ha ido todo .. espero que se pueda resolver todo por qué ese dinero lo necesito muchísimo... Y no pueden jugar de esta manera con las personas, primero se registran en la página donde claramente te deja seleccionar el país de España, después te dejan depositar y jugar durante días, si no ganas nadie dice nada y te dejan que sigas gastando dinero, pero en el momento que les toca pagar ya empiezan los problemas... Yo no tenía ni idea de que España estaba restringida y creo que ellos deberían haberme negado desde un principio el registro... Así que pido porfavor que me hagan un reintegro íntegro del dinero que he ganado y tengo en proceso de retirada ..

Muchas gracias de antemano!

Y muchas gracias por la gran labor que hacéis!

I understand that you feel doubtful that your withdrawal might be affected because Spain is set as restricted under terms and conditions. I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Could you please confirm whether you used any VPN or IP-masking software to alter your true location while accessing the casino website?

I understand that your withdrawal is in progress. Please give an update within a week. Thank you.

Thank you so much for your reply!

I haven't used any VPN or anything like that. I can find the site on Google and access it without any problems from my phone. When you go to the registration page, Spain appears among the countries. I registered with my address, phone number, and everything is in Spanish. So far, they haven't told me anything. The withdrawal is listed as pending. They keep sending me endless information about my bank account and other details, making it very difficult for them to verify my information. It seems they're deliberately postponing the payment and looking for some excuse. I'm waiting for an email from the casino to let me know how the process is going.

They've let me deposit as many times as I've wanted, and I've spent hours and hours playing. They've allowed me to make many deposits. I hope that now that it's time to pay out my winnings, they won't create any problems.

Anyway, I have proof of absolutely everything. I hope they pay me my money because it's something I really need... Thank you so much for your help!

Muchas gracias por la respuesta!

No he utilizado ningún tipo de VPN ni nada parecido. Puedo buscar la página desde Google y acceder sin ningún tipo de problema desde mi teléfono. Cuando ingresas a la pagina para regístrate aparece España entre los países, me he registrado con mi dirección, ni número, y absolutamente todo español. Hasta el momento no me han dicho nada. La retirada figura como pendiente. Lo que me están haciendo es mandar infinitas cosas sobre mi cuenta bancaria y demás y se me está haciendo muy complicado que me verifiquen. Parece que están posponiendo el pago a caso hecho y buscando alguna excusa para el pago. Estoy esperando algún correo del casino para saber cómo va el trámite.

Me han dejado depósitar todas las veces que he querido, he pasado horas y horas jugando. Me han dejado hacer muchos depósitos. Espero que ahora que llega el momento de pagarme mis ganancias no creen ningun problema.

De todas maneras tengo las pruebas de absolutamente pero absolutamente todo. Ojalá me paguen mi dinero por qué es algo que necesito mucho... Muchas gracias por tu ayuda!

Thank you for the update.

Could you please clarify what you meant when you said that the casino keeps requesting additional bank account information and other details, making the verification process difficult? What specific documents or information are they asking you to provide?

In your initial complaint, you mentioned that your account was already verified. One of the emails you attached also confirms that the casino had successfully verified your account.

Has the casino asked you to complete the verification process again? If so, could you please share their latest request so we can better understand the situation? Please share screenshots.

Thank you for your cooperation.