BigClash Casino - Заявката за теглене на играча е забавена.

Hello, I've had a problem with the online casino Big Clash for about 3 months now.

Every time they write to me saying they want the PDF file for the September deposit. I've already sent it several times, and again and again they tell me I have to send it. To me, this is clearly fraud; they're trying to delay me from getting my money paid out.

I request your assistance in examining this casino more closely.

I have been waiting for months for my payment of €3900.

Hallo ich habe seid ca 3 Monaten ein Problem mit dem online casino bigclash

jedes Mal schreiben sie mir sie wollen die PDF Datei haben für die Einzahlung von September , ich habe sie bereits mehrmals gesendet , und immer und immer wieder schreibt man mir das ich sie den zukommen lassen soll , für mich klar und deutlich Betrug das man mich hinhalten möchte meine Summe auszuzahlen zulassen

ich bitte um Hilfe ihrerseits dieses Casino unter die Lupe zu nehmen

ich warte seid Monaten auf meine Auszahlung von 3900€

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

My account is verified and I haven't had a single withdrawal from it except for this one.

The bonus was redeemed, resulting in an additional balance, which I then managed to reach. The only thing they keep saying is that they want the September deposits as a PDF file, which I've already sent them at least 10 times.

People constantly think I'm stupid and dumb because I'm supposed to keep sending this stuff back.

I'm really fed up.

That just sounds like fraud to me, and they want to break my nerves.

Verifiziert ist mein Konto und habe dort noch keine einzige Auszahlung gehabt außer die jetzt

der Bonus wurde umgesetzt , innexhzes Guthaben , was ich dann bis zu der Summe geschafft habe , es geht ausschließlich immer nur darum das sie mir immer und immer wieder nur erzählen das sie die Einzahlungen von September als pdf Datei haben wollen , was ich bestimmt jetzt schon 10 Ma den zukommen lassen habe

ständig hält man mich für blöd und dumm das ich das immer wieder zukommen lassen soll

ich habe echt die schnauze voll

das klingt für mich einfach an Betrug und man möchte meine Nerven kaputt machen

The deadline is in 6 hours, will I still get a response?

In 6 std läuft der Fall ab , bekommt man eine Antwort noch ?

Dear player, thank you for your response.

• Could you please attach a screenshot of your pending withdrawal?
• Has the casino indicated any reason why is the document getting rejected?
• Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Thank you very much in advance for your reply.

Dear player,

Thank you for your response.

Could you please also provide a screenshot of your pending withdrawal? Additionally, I would appreciate it if you could share your submitted transaction history as well.

Thank you in advance for your cooperation.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear player, could you please answer my previous message?

Thank you in advance.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Attila

Casino.Guru