Betway Casino - Играчът се оплаква, че не е спечелил нищо.

Betway casino is a scam, I've lost a fortune on slots.

they do not give any prizes.

You can play all day and every day and you always lose.

I have been playing the same slots for several months and they never give prizes.

a total scam.

I have complained several times to customer service and they laugh at one.

Betway casino es una estafa, llevo perdido un dineral con los slots.

no dan ningún premio.

Puedes jugar todo el día y todos los días y pierdes siempre.

juagando al mismo slots llevo varios meses y nunca dan premios.

una estafa total.

me he quejado varías veces en atención al cliente y se ríen de uno.

Dear Joaquin,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Joaquin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.