Bettilt Casino - Играчът иска всички депозити да бъдат възстановени поради съществуваща регистрация в SRIJ.

Self-exclusion made indefinitely from casinos in Portugal, this casino accepted the creation, validation and deposits in it. I would like the situation to be evaluated, the deposit amounts returned and the situation reset, with the respective post-deletion of the account after trading. I can't wait, thank you.

Auto-exclusão feita com tempo indeterminado de casinos em Portugal, este casino aceitou a criação, validação e depositos no mesmo. Gostaria que fosse avaliada a situação, devolvidos os valores de deposito e zerada a situação, com respetivo pós-exclusão da conta depois de trado. No Aguardo, agradeço.

Dear Miguel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m sure that you are aware of the geolocation of SRIJ operation:

"MISSION

The Gambling Inspection and Regulation Service (Serviço de Regulação e Inspeção de Jogos) is responsible for the control, inspection and regulation of gambling activities in casinos and bingo halls (territorial concessions), as well as long-distance gambling (fixed-odds sports betting and mutual or fixed-odds horse race betting) through any electronic, computer-based, telematic or any other interactive means (online gambling and betting).

This Gambling Regulation and Inspection Service is an integral part of Tourism of Portugal, I.P. and it is subject to the authority of the Tourism Secretary of State. The organism has technical and functional autonomy and is endowed with public authority powers to carry out its function.

Recently in Portugal, new online gambling and betting regulations have added new duties and powers to the Gambling Regulation and Inspection Service, which formerly only had jurisdiction over territorial concessions."

Since you have chosen a casino with Curaçao license, it will be very difficult to resolve this case to your satisfaction. Could you please advise if you have sent any emails requesting the self-exclusion to this specific casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, the request was not actually made because I thought it would be a legal casino in Portugal and I assumed that the exclusion was total. Asking for the exclusion and perhaps the return explaining the situation, being difficult, is there any possibility of acceptance? Can you help with contacting and ordering? appreciate

Olá, efetivamente não foi feito o pedido pois achei que seria um casino legal em Portugal e assumi que a exclusão fosse total. Pedindo a exclusão e talvez a devolução explicando a situação, sendo difícil, existirá alguma possibilidade de aceitação ? Podem auxiliar com o contacto e pedido ? Agradeço

Dear Miguel,

I understand how confusing it might be but unfortunately, if you haven't requested self-exclusion from this specific casino directly, we won't be able to help you.

I would recommend sending an email including all the relevant information to [email protected]. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 

Please, let me know if you need any assistance and keep me updated. 

Dear Miguel,

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.