Betti Casino - Сметката на играча остава отворена въпреки исканията за закриване.

I have a gambling addiction and have tried to take my life back in 2023 due to this addiction. I deposited into this casino and played online. The play was all very strange and I thought it must be a scam site. I got in touch with them and told them to close my account as I was an addict and wanted to leave. They out saying they would give me bonuses to stay but I asked time and again to leave. They told me they couldn’t close my account and to email them. I did this multiple times but the account is still open. This site just has to be a SCAM and they kept my account t open one g fine well I was an addict wanting out. The level of distress this is causing me is unbearable.

Dear Bh1974,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betti Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you emailed support at [email protected] as the live chat suggested? With what result?
• Could you please share your self-exclusion requests with me? Please share the information to my email at [email protected]
• Could you please advise when was the last time the casino allowed you to deposit?

I would recommend that you send another request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Betti Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to the email [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Bh1974,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru