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Account blocked. Closed without just cause. I have excluded myself several times

Cause losses

For this reason the possibility of returning to play was denied. With account permanently closed and without the possibility to unlock the account or open a new account

Account bloccato. Chiuso senza giusta causa. Mi sono autoescluso diverse volte

Causa perdite

Per questo motivo è stato negata la possibilità di tornare a giocare. Con account chiuso definitivamente e senza la possibilità di sbloccare l'account oppure aprire un nuovo account

Dear Omar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be?

Do I understand correctly that you requested self-exclusion, and now, when your account has been closed, you wish to play here again? Are there any funds being held by the casino?

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristína

Yes, I excluded myself first. Now I would like to play again. What's the problem ?

Si.prima mi sono autoescluso. Ora vorrei tornare a giocare. Che problema ce ?

There is also the right of the player or consumer to decide to suspend himself for a break. After that he can decide whether to return to play or not. Law of transparency

I've decided I want to go back to playing. And it is my right

Ce anche il diritto del giocatore o del consumatore di decidere di auto sospendersi per una pausa. Dopo di che può decidere di tornare o meno a giocare. Legge della trasparenza

Ho ho deciso di voler tornare a giocare. Ed è un mio diritto

Closing the account or self-exclusion are two different choices.

Closing an account is simple and has almost none impact - the player can reopen an account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. This option is usualy chosen by players who feel that gambling has become a problem for them. If the player successfully makes self-exclusion, the casino agrees not to open this account for a certain period of time, or permanently.

From your messages it seems that you permanently self-excluded your account and, unfortunately, in this case there is nothing we can do. If there is anything else, I could do for you, please, do not hesitate to let me know, otherwise I will be forced to reject this complaint.

Ok. Thanks so much

Ok. Grazie mille

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.