Betify Casino - Акаунтът на играча е блокиран без основание.

they blocked my account falsely claiming that i forged the proof of address sent. can you ask them to prove it, because i didn't do it, this is a pretext for not paying me. Please help me with this🙏😢

bloquearam minha conta alegando falsamente que eu falsifiquei o comprovante de endereço enviado. podem pedir que eles provem isso, porque eu nao fiz isso, isso é pretexto pra nao me pagarem. Me ajudem por favor com essa questão🙏😢

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betify Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share the communication listing the allegations against you?
• Could you please share the most recent document you submitted as proof of address to the casino so I can review it? Send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thank you for your feedback and your attention, I've already sent it to the e-mail address indicated, thank you.

Agradeço pelo retorno e pela atenção, ja lhe enviei no e-mail indicado, obrigado.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ronaldoluiz071084,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas