Betflare Casino - Играчът твърди, че плащането към него е забавено.

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Dear maskentier,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

thank you for your response.

I would like to clarify that my complaint is not about the withdrawal processing time.

The core issue is the withdrawal limit itself. According to the VIP page, my current VIP Level 7 includes a withdrawal limit of 1200 EUR per request. However, in the cashier, I am restricted to only 300 EUR per withdrawal request, and only one withdrawal can be pending at a time.

This creates a significant discrepancy between the advertised VIP benefits and the actual limits applied to my account. As a result, I am forced to withdraw my balance in many small transactions, which is not in line with the stated VIP conditions.

Therefore, my concern is about misleading information and unfair limitation, not about the time it takes to process withdrawals.

Thank you for your understanding.

Dear maskentier,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yes, Betflare paid out the money. They only ever pay out €300 per transaction and only twice a week (Monday and Thursday). So if you win larger amounts, I wouldn't recommend playing at this casino.

Ja Betflare hat das Geld ausgezahlt. Sie zahlen immer nur 300 Euro pro Transaktion und nur 2 mal die Woche (Montag und Donnerstag). Also wenn man größere Beträge gewinnt, würde ich nicht empfehlen in diesem Casino zu spielen.

Dear maskentier,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru