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I try since yesterday 7.11.2019 to make my withdrawal is not always canceled. And sent all the data several times. Am very disappointed. If I do not get my money for that I have real money invested then I go to the public and the lawyer. Because that's a real fool.

Ich versuche seit gestern 7.11.2019 meine Auszahlung zu machen geht nichts immer storniert. Und schickte alle daten mehrmals. Bin sehr enttäuscht. Wenn ich mein gewonnenes geld nicht bekomme für das hab ich echtgeld investiert dann gehe ich an die Öffentlichkeit und zum Anwalt. Denn das ist eine richtige verarsche. 

Dear Sandra,

Thank you very much for submitting your complaint through our website. I’m very sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? I’m sure you understand that KYC (Know Your Customer) is a very complex process and none of the serious and licensed casinos takes it lightly. Please could you confirm for me that you have completed the KYC process in the past? Was this your first withdrawal request? What method did you use?

Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Sandra,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you so much. Got the money thanks for the effort and editing. Lg sandra

VielenDank es hat sich erledigt. Bekam das geld danke fur die Mühe und Bearbeitung. Lg sandra

Dear Sandra,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.