BetAlice Casino - Играчът вярва, че изтеглянето се бави.

I hereby file a public complaint against an online casino.

I have been waiting for my balance to be paid out for quite some time now. Payouts usually take 3 to 4 days, but this period has long since passed in my case.

I have contacted support multiple times, but I keep receiving the same standard replies such as "Please be patient, the payout will definitely be processed" or "You will get every cent back." However, no concrete information or a binding timeframe is provided.

This seems increasingly unprofessional to me, as nothing has changed despite repeated inquiries. Furthermore, I'm not alone with this problem – many other users on various platforms are reporting similar experiences with delayed or missing payouts.

I find this behavior unacceptable and would like to make other users aware of it. It is not normal to have to wait so long for a payout without clear communication or progress.

At the present time, I have little confidence that the payment will actually be made.

I hope that this complaint will create more transparency and warn other users.

Ich möchte hiermit eine öffentliche Beschwerde über ein Online-Casino einreichen.

Ich warte bereits seit längerer Zeit auf die Auszahlung meines Guthabens. Üblicherweise erfolgen Auszahlungen innerhalb von 3 bis 4 Tagen, doch dieser Zeitraum ist in meinem Fall längst überschritten.

Ich habe mehrfach den Support kontaktiert, jedoch erhalte ich immer wieder die gleichen Standardantworten wie „Bitte haben Sie Geduld, die Auszahlung wird auf jeden Fall bearbeitet" oder „Sie erhalten jeden Cent zurück". Konkrete Informationen oder ein verbindlicher Zeitrahmen werden jedoch nicht genannt.

Für mich wirkt das zunehmend unseriös, da sich trotz mehrfacher Nachfragen nichts verändert. Zudem bin ich mit diesem Problem nicht allein – viele andere Nutzer berichten auf verschiedenen Plattformen von ähnlichen Erfahrungen mit verzögerten oder ausbleibenden Auszahlungen.

Ich halte dieses Verhalten für nicht akzeptabel und möchte andere Nutzer darauf aufmerksam machen. Es ist nicht normal, so lange auf eine Auszahlung warten zu müssen, ohne klare Kommunikation oder Fortschritt.

Zum aktuellen Zeitpunkt habe ich wenig Vertrauen, dass die Auszahlung tatsächlich erfolgen wird.

Ich hoffe, dass durch diese Beschwerde mehr Transparenz geschaffen wird und andere Nutzer gewarnt sind.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Marcell7007,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Marcell7007,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

All payouts have been completed, thank you so much for your support!

Alle Auszahlungen wurden abgeschlossen, vielen Dank für Ihre Unterstützung!

Dear Marcell7007,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru