BetAlice Casino - Играчът твърди, че плащането към него е забавено.

I made a withdrawal request to my account on 21-10-2025 for 100€, I was supposed to receive it on 24-10-2025 but that didn't happen, I'm still waiting on 27-10-2025 where customer support says they contacted financial support and were going to urgently deal with my case but so far nothing is still under consultation.

A winner only wants what belongs to him.

 Fiz o pedido de levantamento para a minha conta dia 21-10-2025 no valor de 100€, era suposto receber dia 24-10-2025 mas não foi o sucedido, encontro-me no dia 27-10-2025 ainda à espera onde o apoio ao cliente diz que contactou o suporte financeiro e ia tratar com urgência do meu caso mas até agora nada continua sob consulta.

Uma pessoa ganhou só quer o que lhe pertence.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jpinheiro23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I haven't been able to open the chat to talk to the assistants since yesterday

Desde ontem não consigo abrir o chat para falar com os assistentes

The casino canceled my withdrawal request, they say I have to make another request, that it was my bank's fault

O casino cancelou o meu pedido de levantamento, dizem que tenho de fazer outro pedido, que a culpa era do meu banco

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jpinheiro23,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila