bet365 Casino - Тегленето на играча е забавено.

I registered with bet365 45 days ago, deposited money with my debit card, and made a profit of $300, bringing my total account balance to $1000.

When I withdrew my money, I entered my bank details and everything seemed fine. I waited 5 hours, but they didn't process my withdrawal. They sent me an email requesting my bank statement and a photo of the debit card I used to deposit.

That same day I sent all the documents they requested.

I thought they would resolve this in 2 days and pay me my money, but that wasn't the case and I've been waiting for over 45 days. Every day I complain via email and support chat and every day they respond with the same thing: that my documents are under review and I have to wait, that there is no review date.

How is it possible that in 45 days they haven't reviewed my documents, haven't paid my money, haven't done anything, despite me opening more than 15 claims, escalations, etc.?

This site is a scam, and I don't understand why it has the best rating here. I trusted it and deposited money because of its good reviews, but now I realize it's all manipulated and fake. I see many users complaining about the same thing.

Please intervene in this matter if you can, as I trusted CasinoGuru because of the rating this site, bet365.com, had.

me registre hace 45 dias en bet365, ingrese con mi tarjeta de debito dinero, con el cual obtuve ganancias de 300usd, a lo cual hice en total 1000USD de saldo en mi cuenta

cuando retire mi dinero, coloque mis datos bancarios y todo bien, espere 5 horas, y no me procesaron mi retiro, enviandome un correo en los cuales me solicitaban mi extracto bancario y la foto de mi tarjeta de debito utilizada para deposita.

ese mismo dia envie todos los documentos que me solicitaron.

pense que en 2 dias resolverian esto y me pagarian mi dinero, pero no fue asi y llevo mas de 45 dias esperando, donde todos los dias reclamo via EMAIL - Y CHAT DE SOPORTE y todos los dias me responden lo mismo, que mis documentos estan en revision y debo esperar, que no hay fecha de revision

como es posible que en 45 dias no revisen mis documentos, no pagen mi dinero, no hagan nada, apesar de abrir mas de 15 reclamos, escalamientos etc.

este sitio es una estafa y no entiendo por que aqui lo tienen con la mejor evalucion, yo confie en depositar dinero aqui por mirar su buena evaluacion pero ahora me fijo que todo es manipulado y falso, muchos usuarios veo quejandose de esto mismo

favor si pueden intervenir en este problema ya que yo confie en casinoguru por la evaluacion que tenia este sitio bet365.com

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bet365 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you deposited using a payment method that is in your name?

Thank you very much in advance for your reply.

Best regards,

Tomas