bet365 Casino ES - Играчът има проблеми с акаунта.

I'm back here because I trust you. It's not about money, it's about dignity. I'd prefer a private message. Thank you.

buelvo aqui pq confio en vosotros,. no es cosa de dinero, es dignidad. preferiria un mensaje provado. gracias

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear golfo94esp,

Thank you very much for submitting your complaint. I apologize, but we do not provide private assistance, and based on the current description of events, we are unable to proceed with this case. If you need our help, I would appreciate it if you shared more information here. Could you please elaborate?

I will be patiently waiting for your reply.

Best regards,

Kristina

Thanks for the quick response. I'll send you everything. It's a long file, and I can't upload it. I have to cut it down. It's almost 7 a.m. in Spain. Please give me a few hours. Thanks.

Gracias por la inmediata respuesta . Os mandare todo . Es un archivo largo y no podría subirlo . He de recortarlo . En España son las 7casi de la madrugada . Dadme unas horas por favor . Gracias

Thank you for your reply, golfo94esp. Unfortunately, I still haven't received anything from you. I would prefer it if you described the situation here, as it would save us a lot of time. Unfortunately, we do not have the capacity to review an extensive amount of evidence, especially if it also includes video recordings.

Dear golfo94esp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru