Bet1000 Casino - Тегленето на играча е отказано поради възможен дублиран акаунт.

I've gone through all the verifications with this casino. I've requested a withdrawal but it keeps getting declined. They are telling me that there is a duplicate account. If there was one, I wouldn't have been able to get verified. I've informed them that there might have been an IP overlap because I used a VPN. I asked them to tell me which account they associate me with and to provide evidence of the duplicate account, but the casino is simply ignoring me.

я прошел все верификации в этом казино. Поставил на вывод, но его отклоняют. Говорят что есть дубликат аккаунта. Если бы он был, я бы верификацию не прошел бы. Я пишу им что возможно было пересечение по ip так как я использовал vpn. Я попросил сказать с каким аккаунтом связь у меня, и предоставить доказательства дубликата аккаунта, но казино меня просто игнорирует.

Hello Alleksanndr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet1000Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did the casino ever let you use VPN?

Looking forward to your answer.

Regards,

Nick

Dear Alleksanndr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.