Batery Casino - Тегленето на играча се забавя.

They are intentionally delaying my verification, first they asked for document image, selfie with document and piece of paper with todays date. Then asked me to wait 72 hours. After 72 hours again asked for selfie with upi application, photo of gas bill, electricity or water bill. I submitted the gas bill. Photo of any other identity card.

Then again asked me to wait 48 hours. Then aksed for bank statement to show recent deposits then i submitted that also and then asked to wait 72 hours again. And all these things are passing again and again and they are not replying me now.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

I have submitted the following documents

1 Photo of your Identity Document (ID)

2 my selfie with both ID and a piece of paper with today's date

3 Photo of ID document lying next to my mobile phone with the most recent chat with the Administration on the screen.

They Asked to wait for 72 hours

Then asked again then again submitted these

1. A selfie with my UPI application profile visible on phone's screen.

2. Photo of your latest Gas bill.

3. Photo of any other ID: PAN Card

They Asked to wait 48 hours

Then again demanded and i submitted

1. PDF bank statement confirming my recent deposits made in this gaming account.

Then again they asked to wait 72 hours and now they are not replying on the request.

Last i submitted the pdf bank statement on feb 9 AT 00:18 AM IST

Hello!

We're very sorry to hear that you are facing this challenge.

Please share your customer ID so we can identify you as our customer and assist you in this issue.

Best regards,

Batery.

Dear Sahilsinha81,

Your verification has been successfully completed. You can withdraw your funds now.

Best regards,

Batery.

Thankyou so much batery but you removed the withdrawal method USDT sol from my account which i mostly used to withdraw.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila

We’ve reopened this complaint at a request from the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear player, could you please provide an update on your situation?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sahilsinha81,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila