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Good morning team,

I have been trying to withdraw money since 05/13/24. I have already tried three times using three different withdrawal methods. Each time, the chat support tells me it’s an issue with my payment provider, which is not true. There were no difficulties when I made the two deposits, and they were processed instantly.

Currently, I have a withdrawal in process since yesterday, 06/04/24, via bank transfer. However, I don't have faith that I will be paid, so I need your help. I'm desperate!

Thank you very much, team. I hope you can help me.

Buenos dias equipo,

Estoy intentando hacer una retirada de dinero desde el 13/05/24, he probado ya en 3 ocasiones con 3 metodos de retiro distintos, en todos ellos me comentan por el chat que son errores de mi proveedor de pago, cuando eso es mentira. En los dos depositos que he hecho no me pusieron ninguna dificultad y se hicieron al instante.

Actualmente tengo un retiro en proceso desde ayer 04/06/24 via transferencia bancaria, pero no tengo fe en que me paguen, por eso necesito vuestra ayuda, estoy desesperado!

Muchas gracias equipo, espero podais ayudarme

Dear Jesus1992,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Have you requested a withdrawal via bank transfer before, or is this the first time you've chosen this withdrawal method?

Could you please confirm that you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning Veronika,

In response to your questions, I have not been able to make any successful withdrawals before.

I requested my two previous canceled withdrawals via Visa and Mastercard debit card.

Now I have a pending withdrawal via transfer for two days in process, which they will surely reject.

Regarding verification, I asked to verify my account when I saw the problems with withdrawals and they told me that it was not necessary.

Thanks for your help, greetings

Buenos dias Veronika,

en respuesta a tus preguntas, no he conseguido hacer ningun retiro exitoso anteriormente.

Mis dos anteriores retiros cancelados los solicité via tarjeta de débito visa y mastercard.

Ahora tengo un retiro pendiente mediante transferencia desde hace dos dias en proceso, el cual seguramente rechazaran.

En cuanto a la verificacion, pedí verificar mi cuenta al ver los problemas con los retiros y me dijeron que no hacia falta.

Gracias por vuestra ayuda, saludos

Has your withdrawal been rejected or is it still processing? Please keep me updated. Thank you for your reply.

Good morning!

Surprisingly, they deposited the money into my account, after 3 weeks of trying. I will not play with this page again. Thank you very much team!

Buenos dias!

sorprendentemente me ingresaron el dinero en mi cuenta, después de 3 semanas intentándolo. No volveré a jugar con esta pagina. Muchas gracias equipo!

Dear Jesus1992,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru