Axecasino - Играчът не може да изиска бонуси.

Hello. I have a claim against AXEcasino. I wanted to get answers from the casino with your help.

I recently registered at this casino, I liked the site, the support service works perfectly. There were no problems before my winnings and withdrawal of funds. The withdrawal was received without any problems and I must say quite quickly. (Within two or three hours.) But after receiving the winnings, I receive an email with the following content:

Hi Igor!

Please note that bonuses are no longer available to you. From now on, you can only play with your real money.

You can still deposit, play and withdraw funds. As soon as we see that your bonus ratio is decreasing, you will be able to receive our bonuses, open level rewards, and also participate in tournaments.

We apologize for any inconvenience caused.

Team Ahecasino

I did not receive an answer to my question in the chat. I was told that this is the decision of the administration.

I have a question . Why does a casino with such a high rating do this to its players. What is the reason for this attitude towards me?

Здравствуйте. У меня есть претензия к AXEcasino. Я хотел с вашей помощью получить ответы от казино.

Я не так давно прошёл регистрацию в этом казино, сайт мне понравился, служба поддержки работает отлично. Проблем не было до моего выигрыша и вывода средств. Вывод получил без особых проблем и нужно сказать довольно быстро.( в течении двух или трёх часов.) Но после получения выигрыша я получаю письмо со следующим содержанием:

Привет Игорь!

Обратите внимание, что бонусы больше не доступны для вас. Отныне вы можете играть только на свои реальные деньги.

Вы по-прежнему можете вносить депозиты, играть и выводить средства. Как только мы увидим, что ваш бонусный коэффициент снижается, вы сможете получать наши бонусы, награды за открытый уровень, а также участвовать в турнирах.

Приносим извинения за доставленные неудобства.

Команда Ахеказино

В чате я не получил ответа на свой вопрос. Мне сказали что это решение администрации.

У меня вопрос . За что казино с таким высоким рейтингом так поступает со своими игроками. Какова причина такого отношения ко мне?

Hello leksandr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AxeCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How many deposits did you do in total into the casino and how many bonuses did you claim since you are registered?

Please note that whether the casino give you a bonus or not, it is entirely up to them as bonuses are a good-will of the casino. If they decided to not give you any bonus right now, there is basically nothing you or we can do.

Looking forward to your answer.

Regards,

Nick

Dear leksandr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.