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Allyspin casino complaint

I have been asked for 2 withdrawals at the casino, one is on 23.8. 500€ and the other is on 24.8. 500€

The withdrawals are still not processed and support keeps telling me that they are in the financial department.

sťažnost na kasíno Allyspin

v kasíne mám požiadané o 2 výbery jeden je že 23.8. 500€ a druhý z 24.8. 500€

výbery stále nie su spracované a podpora mi oznamuje dookola to že sú na finančnom oddelení

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Dear Jaroslav875,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center