AllySpin Casino - Играчът твърди, че плащането към него е забавено.

I am contacting you because my withdrawal from Allyspin has not been processed since June 26, 2025, even though I have properly fulfilled all bonus terms and conditions.

In the live chat I am told the same thing over and over again, that there may be delays and that it may take 3-5 working days although 3-5 working days have already been exceeded

ich wende mich an Sie, da meine Auszahlung bei Allyspin seit dem 26.06.2025 nicht bearbeitet wird, obwohl ich alle Bonusbedingungen ordnungsgemäß erfüllt habe.

Im Live chat wird mir immer wieder das selbe gesagt,dass es zur Verzögerungen kommen kann und das es 3-5 Werktage dauern kann obwohl 3-5 Werktage schon übertroffen sind

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

It's about the processing time!

My withdrawal is not being processed because I successfully wagered a deposit bonus and would like to withdraw €500!

Customer support always tells me the same thing: I have to wait 3-5 days, but I'm already past the 5 days and the processing status hasn't changed.

Es geht um die Bearbeitungsdauer!

meine Auszahlung wird nicht bearbeitet weil ich durch einen Einzahlungsbonus erfolgreich umgesetzt habe und 500€ Auszahlen möchte!

mir wird vom Kunden Support immer dasselbe gesagt das ich 3-5 Tage warten müsste ich bin aber schon über den 5 Tagen und der Bearbeitungstand hat sich nicht geändert

To explain again: I deposited by credit card and received a deposit bonus. I successfully implemented this without any violations. I was also verified. Then I made a withdrawal of €500 using the same payment method as I had deposited. Unfortunately, my withdrawal was not processed for several days. Now I have canceled my withdrawal and tried again via bank transfer, namely with the IBAN from the credit card!

and yet the processing time is still forever. Customer support keeps saying the same thing, that I should be patient, it will take 3-5 days, even though I'm already past the 5-day mark!

nochmals zu Erklärung ich habe per Kreditkarte eingezahlt und habe ein Einzahlungsbonus bekommen diesen habe ich erfolgreich umgesetzt ohne jegliche verstöße,verifiziert bin ich auch dann habe ich eine Auszahlung von 500€ getätigt mit der selben Auszahlungsmethode wie ich auch eingezahlt habe leider wurde mehre Tage meine Auszahlung nicht bearbeitet jetzt habe ich meine Auszahlung storniert und habe es per Banküberweisung nochmals versucht nämlich mit der IBAN von der Kreditkarte!

und trotzdem dauert die Bearbeitungsdauer ewig.. Kundensupport schreibt immer wieder das selbe ich solle mich gedulden es würde 3-5 Tage dauern obwohl ich schon über den 5 Tagen bin!

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.