50 Crowns Casino - Депозитът на играча не е пристигнал.

I deposited via PayOP and the money has long since been credited to the casino (if you deposit via the bank app, you will be shown that the money has arrived at the recipient)

I have provided the live chat with all the screenshots of the bookings several times and we always just said it will be forwarded and you will get in touch by email. Unfortunately, no email ever arrives. So it's the same problem as with the one review from the casino.

Ich habe per PayOP eingezahlt und das Geld wurde dem Casino längst gut geschrieben ( wenn man per Bank App einzahlt wird das einem angezeigt das das Geld beim Empfänger angekommen ist)

Ich habe mehrmals dem Live Chat alle Screenshots von den Buchungen bereit gestellt und es wir immer nur gesagt es wird weiter geleitet und man meldet sich per Mail. Es kommt aber leider nie eine Mail an. Es ist also das gleiche Problem wie auch schon bei der einen Bewertung von dem Casino.

Dear DerKoenig,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hi,

As already written, my bank has confirmed that the money has already been credited to the casino... So it has already reached them

Hi,

meine Bank hat wie schon geschrieben bestätigt das dem Casino das Geld schon gutgeschrieben wurde ... Es kam also schon an bei denen

Can you please invite the casino representative to comment on this? As I said, they have all the proof of the transfer and the money has already arrived at their bank. As I said, according to the reviews, it doesn't seem to be an isolated case that the account is not credited even though the money has long been with them.

Kann man bitte den Casino Vertreter einladen damit er dazu Stellung nimmt? Wie gesagt denen liegen alle Nachweise der Überweisung vor und das Geld ist auch schon bei deren Bank angekommen. Wie gesagt scheint das ja laut Bewertungen auch kein Einzelfall zu sein das man es dem Konto nicht gut schreibt obwohl das Geld schon längst bei denen ist.

Dear DerKoenig,

Can you please advise when exactly did you deposit and when did you send the confirmation from the bank to the casino.

On April 13, 2023 I paid in and then sent the casino the proof, the booking went out and my app confirmed that the money had been received by the casino, as it was an instant transfer.

Am 13.04.2023 habe ich eingezahlt und danach dem Casino die Nachweise geliefert die Buchung ging raus und meine App bestätigte mir das das Geld beim Casino eingegangen ist, da es eine Sofort Überweisung war.

10 days have passed and it still hasn't arrived. The live support who is supposed to give me such great updates only writes standard answers ...

10 Tage sind vergangen und es kam noch nicht an. Der live support der mir ja so tolle updates geben soll schreibt nur standard antworten ...

Dear DerKoenig,

Fixing such issues may take up to a month so as the delay is less than 2 weeks, I can only recommend to wait a little more.

Please let us know after a week if the issues still persist and we can try to intervene.

Got my deposit after 2 weeks now. the ticket can be closed

Habe meine Einzahlung nun nach 2 Wochen erhalten. Das Ticket kann geschlossen werden

Thank you DerKoenig for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick