4raBet Casino - Депозитът на играча е забавен.

Hello it has been 10 days since i am hearing the same thing that my payment is under processs like I am sick tired of listening this .... no real solution is given to this problem. Very very dissapointing and poor management ... Really not acceptable .... i want my deposit now and there because i cannot wait more .... all they say is there is no control over them. So why you guys have build a sucha huge platform if you dont have any control.

Please askgamblers it is my request help me asap to solve this problem i would be really grateful of you ! It has high time i need my money

Utr - 534545918792

Date 11 december

Time 11:11 pm

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ishuu,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have already done everything , the payment has been successfully transferred to the payment provider of 4rabet . But i dont know why they are again and again saying that the payment is under process. Like i have proof I have the screenshot and the bank statement . What else do I have to do !

Hello Ishuu,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Casinoguru , It has already been over 18 days I have not received my deposit . They are just saying the same thing repeatedly that it is under process. No action is found real in this scenario . Please help me to get my money as earliest as possible.

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is [email protected]. Thank you for your patience and cooperation.

I have sent everything to your mail id , Veronika ! Please acknowledge

Dear Ishuu

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Ishuu for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 4raBet Casino for their help in resolving this complaint. We would like to know what the issue is with the deposit and what we can do to help the player receive their funds.

Thank you!

Dear Casino Guru Team and Ishuu,

we would like to clarify the situation regarding this case.

The matter has been carefully reviewed on our end. After we received the player’s bank statement, all necessary information was passed to the payment provider for further investigation. As a result of this additional check, the payment provider once again confirmed that the transaction was unsuccessful and that no funds were credited to the casino’s account.

Since the deposit was not completed and the funds never reached us, we do not have any technical possibility to process the deposit or initiate a refund. At this point, the situation is entirely handled by the player’s bank and the payment system involved in the transaction.

We fully understand the player’s dissatisfaction caused by the prolonged waiting time. However, once a transaction is officially marked as failed by the payment provider, the return of funds is processed directly by the bank in accordance with their internal procedures and timeframes, without the merchant’s participation.

We kindly advise the player to contact their bank directly to уточнить статус средств и, при необходимости, ускорить решение вопроса. From our side, we are ready to provide any confirmation or additional information that the bank may request.

Considering that the transaction was confirmed as failed and the funds were never credited to the casino, we believe that the casino has taken all possible actions within its scope of responsibility and is unable to further influence the outcome of this case.

Thank you for your understanding and cooperation.

Kind regards,

4raBet Team

Thank you for the update 4raBet Casino representative. Would it be possible to provide me with any confirmation from your payment provider that the deposit has not reached you? You can forward any information to my email. ([email protected]) Thank you in advance for your cooperation!

Dear Casino Guru Team,

Unfortunately, we cannot provide responses from our payment provider, as this is confidential data.

We would be grateful if you could suggest a different way to resolve this issue.

Kind regards,

4raBet Team

Dear Ishuu, have you tried contacting your bank as recommended by the casino yet? Additionally, can you provide me with your bank statement for the month of January for review to see if the funds have not been reverted yet? You can forward any information to my email. ([email protected]) Thank you in advance for your cooperation!

Dear Casino Guru Team,

We remain in touch and await any decisions regarding the case.

Sincerely,

4raBet Team

Dear 4raBet Casino representative, the player has provided evidence that the money has still not been reverted to their account. Could you clarify with your payment provider what the timeframe of the return of funds is, so we can consider appropriate steps after? Thank you in advance for your cooperation!

Dear Casino Guru Team,

The player needs to contact their bank for additional assistance. Unfortunately, in this situation no further actions are possible on our side. The payment provider has identified the status of this deposit as a repeated failed transaction.

Sincerely,

4raBet Team

Dear peter , I have already contacted my bank , they have no rights to do so .. because the transaction is clearly completed by my side . It is the casinos problem and there miscommunication i dont know what , like it has been 2 months it is really not acceptable .. they are highly incorporative i will make sure i will never use 4rabet and never will recommend anyone for this .... it is really unfair to me .

Dear 4raBet Casino representative, The player has already contacted their bank and received confirmation that the payment was successfully processed. In light of this, I would appreciate it if you could explore alternative solutions rather than advising the player to contact their bank again, as this step has already been completed and the transaction has been confirmed as successful. Thank you in advance for your cooperation!

Dear Ishuu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru