30 Bet Casino - Сметката на играча е затворена без достъп до средства.

30Bet closed my account while my money was still in it, and won't clearly say what they need to give it back.

My 30Bet account got closed on 29 June 2026, while I still had funds in it. I contacted live chat on 18 July to find out why I couldn't log in. The agent confirmed it was closed and said I needed to submit "Proof of Funding," a screenshot of my crypto wallet showing the transaction and where the money came from.

I told him I'd already submitted documents before and they weren't accepted, and asked what was wrong with them. He didn't answer, just kept telling me to reply to the email I'd gotten. On 19 July they emailed again asking for the same thing, still with no explanation of why my first submission failed.

My account is still closed and my funds are still stuck. I want either my account reopened and my balance paid out, or a clear, written explanation of exactly what they need from me.

Best,

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you have provided the documentation requested by the casino?
• Could you please let me know if you have used a payment method that is registered in your own name?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi Attila,

Thanks for looking into this.

I did submit documentation to 30Bet before, but it was rejected and support never explained why. In the live chat on 18 July, the agent told me what's needed is "Proof of Funding," a screenshot from my crypto wallet showing the transaction details and where the funds originated. As of the last email I received on 19 July, they were still asking for this same document, which tells me my account was never fully verified, since verification was still listed as outstanding even after they said the account had been "temporarily reopened."

The payment method I used is registered in my own name.

Let me know if you need anything else from me.

Thanks, [Redacted]

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: [email protected].

Thank you very much for your patience and cooperation.

Hi Attila,

Sending over the documents and correspondence now to [email protected]. Quick update - Qbet has closed my account and I can no longer log in, despite having sent them full verification (crypto exchange history, bank statements, payslips) back on 19 June. I still don't have an explanation for why my winnings weren't paid, and at minimum I'd like my deposit balance returned since I can't even access the account anymore.

Thanks for looking into this.

[Redacted]

Thank you for your response. Unfortunately, I was unable to find your email. Could you please advise what email address have you used?

Thank you for your patience and cooperation.

Dear sansofianord,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru