24betting Casino - Играчът твърди, че плащането към него е забавено.

My withdrawals are not getting accepted after I won 10lakhs even I won 10lakhs that are only 2lakhs profit of my deposits I first tried withdrawal of 50000 on the date of 19/12/2025 they are not accepting it so I cancelled and put another withdrawal request of 50000 on 28/12/2025 still not accepted yet please contact them regarding this and solve this ASAP

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Vinayp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Vinayp,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Still they didn't accepted my withdrawal and the same reply from the chatbot when I raise a complaint regarding the transaction I. E'your withdrawal is in queue with our payments team please be patient it will be accepted soon' please provide me a solution

Dear Vinayp, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Yes

Yes

Without any bonus

Dear Vinayp,

Unfortunately, we are no longer able to proceed with your complaint.

Normally, we would contact the casino to request an explanation. However, 24betting Casino has a long record of non-cooperation and more than 10+ complaints closed under our No Reaction Policy, showing a clear lack of interest in resolving issues through mediation.

As all our attempts to contact the casino have remained unanswered, we are forced to close this complaint as unresolved. This will negatively affect the casino’s overall rating. While we understand this is not a satisfactory outcome, unresolved complaints are often the only way to pressure the casino to change its approach.

We strongly recommend exercising caution and avoiding this casino in the future. I’m sorry we couldn’t be of more help.

Best regards,

Karla