22bet Casino - Тегленето на играча е забавено, липсва проверка.

On June 23, 2026, I submitted a withdrawal request for my funds from 22bet Casino. As of today—more than 36 days later—I still have not received the money or any effective solution.

Throughout this period, I have been contacting their support team regularly via Live Chat and through all their official email channels:

[email protected]

[email protected]

[email protected]

I have fully complied with all instructions and provided all requested verification documents, account statements, and confirmation from my e-wallet account to prove the ownership and validity of the transaction.

Key Issues:

No Transaction ID: Despite repeated requests, the casino refuses to provide me with a Transaction ID/Reference Number to trace the payment with my payment provider.

False Proof of Payment Provided: The casino provided a screenshot (in Arabic) claiming to be a proof of transfer with a Transaction ID. However, after contacting Orange Cash customer support to verify this reference number, they officially confirmed that no such transaction exists in their system under that ID. The image provided by the casino appears to be invalid/manipulated and does not serve as actual proof of payout.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you successfully passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your response. I would greatly appreciate it if you could forward a bank statement for the relevant period, confirming that the payment has not been received. You can send it directly to my email at [email protected]. Thank you for your patience and cooperation.

Dear bavly7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru